This is to inform you that HCL Technologies is hiring B.Tech-2014, 2015 & 2016 pass-outs with 50% and above throughout
Designation : Graduate Trainee
CTC Offered : INR 1.8 LPA – 2 LPA
Positions they are Hiring:
Requirement 1
Skill: Service Desk | Work Location: Noida/Bangalore/ Chennai | Qualification: BA/BSc/BCom/BCA/BTech/(CSE/IT/ECE/EEE/E&IE)/Any Graduate | Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout
Requirement 2
Skill: DC Ops | Work Location: Noida/Chennai/ Bangalore | Qualification: BA/BSc/BCom/BCA/BTech/(CSE/IT/ECE/EEE/E&IE)/Any Graduate | Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout
Responsibilities :
Ø Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Ø Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Ø Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
Ø Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Ø Administer and provide User account provisioning & activities
Ø Assign work orders / incidents to appropriate support teams and follow up until closure.
Ø Route problems to internal 2nd and 3rd level IT support staff
Ø Escalate complex problem to appropriate support specialists
Ø Routine maintenance updates with other IT staff and business units
Ø Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Ø Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
Ø Identify, evaluate and prioritize customer problems and escalations
Ø Participate in on-going training and departmental development
Ø Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Technical Skills / Experience/Certification requirements :
Ø Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Ø Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
Ø Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
Ø Ability to learn new information quickly and the willingness to do so at all times
Ø Ability to work flexible hours from time to time to cover for other staff
Ø Should have understanding of IT Environment and ready to learn new processes and technologies
Ø Customer Focus
Ø Teamwork
Ø Technical Expertise
Ø Interpersonal Effectiveness
Ø Concern for Order and Quality
Ø Knowledge of basic Networking and other technologies
Ø Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Ø Good to have basic understanding of Client Server Architecture, OS
Ø CCNA/MCP/MSCA Preferred