Need Qualtrics XMDiscover EXp || Business Analyst (Customer Relationship Manager) || Alpharetta, GA (Day One Onsite)

[Harjot Singh]

***-****Below is a priority requirement where we are looking for candidates who have experience in customer interaction/handling/requirement gathering and experience in Qualtrics XMDiscover product.*******

 

Title: Business Analyst (Customer Relationship Manager)(With Qualtrics XMDiscover)

Location Alpharetta, GA (Day One Onsite)  after 6 months.

Duration: 6+ months

Minimum Exp :10+

Job Description:

• Serve as the long-term customer relationship manager and product expert to mature, renew, and expand Qualtrics XMDiscover programs throughout the life of the partnership

• Work with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.

• Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities.

• Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.

• Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.

• Develop and implement Qualtrics XMDiscover XM methodologies across a variety of use cases and industry verticals

• Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation

• Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap

• Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact

• Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers

• Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses

• Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities

Desired qualification:

• Bachelor’s degree with 4-8 years of experience in a management consulting, CX, CS or technical account management role

• Track record of success in building customer relationships at multiple levels of a clients’ organization

• Proven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature Customer facing programs

• Technical understanding of data integrations

• Experience with data analytics & visualizations

• Strong communication skills including written, analytical, presentation and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices

• Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter

• Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction

• Ability to properly explain technical tasks to non-technical stakeholders

Thanks and Regards,

Harjot Singh (Sr. Executive - Recruiter) Corporate Office:  650 Wilson Lane, Suite 201, Mechanicsburg, PA 17055 E: harjot...@testingxperts.com  W: www.testingxperts.com

TestingXperts – Next Gen Specialist QA & Software Testing Company

 

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