NICE CX/ Contact Center Architect || Dresher, PA (Onsite)

[Harjot Singh]

Hi,

Greetings!!!

Title: NICE CX/ Contact Center Architect

Location: Dresher, PA (Onsite)

Duration: 6+ months

 

· 5 or more years’ experience in NICE CXone and UC environments.

· 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C#), and testing of real time systems.

· Experience with enterprise level CCaaS architecture for complex business needs.

· Network infrastructure experience.

· Experience creating and presenting to executive level stakeholders (technical and non-technical).

· Desire to work in a fast-paced environment.

· Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.

· Existing knowledge and/or industry certifications for NICE CXone and process automation technologies

· Contact Center as a Service (CCaaS) software management and domain experience.

· NICE CXone and CXone Studio Experience

· 1-3 years of .NET experience (C#, , Web Services, etc.)

· Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.

· Engineering Services: experience in specialized technical & functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.

· Skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.

· Proficiency in Microsoft Office products i.e., Outlook, Word, Excel, PowerPoint and Visio.

· Strong technical, analytical, and problem-solving skills.

· Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

· Ability to establish and maintain strong working relationships with key internal associates and partners.

· Self-motivated, attention to detail and excellent judgment skills.

Thanks and Regards,

Harjot Singh (Sr. Executive - Recruiter) Corporate Office:  650 Wilson Lane, Suite 201, Mechanicsburg, PA 17055 E: harjot...@testingxperts.com  W: www.testingxperts.com

TestingXperts – Next Gen Specialist QA & Software Testing Company

 

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