problem solving skills as tester

[srinivas padma]

Hello Team

can any one give me an example of problem solving skills as a tester. i mean with a scenario

what was the problem we encountered as a tester. how did we get on in solving the problem 

[S R I D H A R]

Its completely depends on situation and circumstances.Let me know clearly the problems facing while u r in between testing.

 

Thanks

SRIDIYADHAR

 

Alwys u have to be as a DIVYASRIDHAR

 

 

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[chaman kalra]

HI Srinivas

In my View, Problems occurred mostly during the time of  logging of bug because the person against you are logging the bug is your's good and best friend. So it is difficult for a tester to tackle that situation.

For the solution i need your reply from your end because i am already faced these types of issues.

Regards
chaman kalra

On Wed, Aug 4, 2010 at 7:09 AM, srinivas padma <vas...@gmail.com> wrote:

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Thanks & Regards
Chaman Kalra
Internet Email :lucky...@Gmail.Com

[Leonardo Ribeiro Oliveira]

Sometimes when you report a bug non technical people like business
analysts need to understand what is happening, and usually the QA is
the responsible for explaining everything and answering the questions.
You need to be very communicative and open to discussion, good
interpersonal relationship skills will be very useful on this
situation.

Other example that comes to me are baseline or environment issues,
some projects have databases, code or other artifacts that are always
changing, and you have to deal with it. Something like, you know that
maybe it will rain, and you have to deal with it, there is no way to
stop the rain. In this scenario you would face a lot of situations
where problem solving skills would be very useful.

Regards,
Leonardo Ribeiro Oliveira

[J M]

You need to seperate personal relationships.  Developer mindset will always be close to code.  As a tester you need to provide just the facts in as open a forum as possible.  Remember in this delivery mode you provide to all parties necessary detail to make informed decisions and you carry out those actions as directed.

[srinivas padma]

Hello Chaman Kalra

As you asked my view, to be honest i am newbie in testing, This was the question asked to me in an interview  as have i encountered any problem during testing and how did i got over it. give me an example. so i am eagerly waiting for some one to answer my question. if some one can give me an example like what was the problem and how did u deal with the problem with a real time example.

Thanks

srinivas

[Hari Babu]

Hi Chaman Kalra,

 

There should not be any friends in the professional world.You should log defects when ever you have found in the application.Everybody is working for giving a quality build to the customer.

 

Roles and responsibilities will differ .if you are finding more defects that means that you are performing your work from your end and it will create visibility infront of everyone and you are documenting the defect for furture reference (That means that it is documented)

 

Friendship should be out of roles and responsibilities.

 

Regards,

Hari
 

Thanks and Regards,
D.HariBabu

[chaman kalra]

HI Hari,

You are right No one is friend in IT professional. Sometimes condition become too complicate.So developers and testers will have to work as a team to improve get the resolution of bug and improve the quality.

You have not show your rivalry attitude against developers every time.

Regards
Chaman Kalra

[Leonardo Ribeiro Oliveira]

I think you can be friendly with everyone, and you should be. This
approach were testers and developers are enemies will work only on 3
letters companies (aka. waterfall dinosaurs).
The tester/qa and the developer should work together and understand
that both are working to achieve the same result: a software that
works, has quality and that can add value to customer business. This
is not sometimes, it should be all the time.
When you report a bug you're not saying that the developer is
incompetent, you are helping him and the team to achieve the desired
results.

Regards,
Leonardo Ribeiro Oliveira

On 5 ago, 04:41, chaman kalra <luckyka...@gmail.com> wrote:
> HI Hari,
>
> You are right No one is friend in IT professional. Sometimes condition
> become too complicate.So developers and testers will have to work as a team
> to improve get the resolution of bug and improve the quality.
>
> You have not show your rivalry attitude against developers every time.
>
> Regards
> Chaman Kalra
>
>
>
>
>
> On Thu, Aug 5, 2010 at 11:41 AM, Hari Babu <vignanha...@gmail.com> wrote:
> > Hi Chaman Kalra,
>
> > There should not be any friends in the professional world.You should log
> > defects when ever you have found in the application.Everybody is working for
> > giving a quality build to the customer.
>
> > Roles and responsibilities will differ .if you are finding more defects
> > that means that you are performing your work from your end and it will
> > create visibility infront of everyone and you are documenting the defect for
> > furture reference (That means that it is documented)
>
> > Friendship should be out of roles and responsibilities.
>
> > Regards,
> > Hari
>

> > On 8/4/10, chaman kalra <luckyka...@gmail.com> wrote:
>
> >> HI Srinivas
>
> >> In my View, Problems occurred mostly during the time of  logging of bug
> >> because the person against you are logging the bug is your's good and best
> >> friend. So it is difficult for a tester to tackle that situation.
>
> >> For the solution i need your reply from your end because i am already
> >> faced these types of issues.
>
> >> Regards
> >> chaman kalra
>
> >> On Wed, Aug 4, 2010 at 7:09 AM, srinivas padma <vas...@gmail.com> wrote:
>
> >>> Hello Team
>
> >>> can any one give me an example of problem solving skills as a tester. i
> >>> mean with a scenario
> >>> what was the problem we encountered as a tester. how did we get on in
> >>> solving the problem
>
> >>> --
> >>> You received this message because you are subscribed to the Google
> >>> "QTP - HP Quick Test Professional - Automated Software Testing"
> >>> group.
> >>> To post to this group, send email to Mercu...@googlegroups.com
> >>> To unsubscribe from this group, send email to

> >>> MercuryQTP+...@googlegroups.com<MercuryQTP%2Bunsubscribe@googlegrou ps.com>

> >>> For more options, visit this group at
> >>>http://groups.google.com/group/MercuryQTP?hl=en
>
> >> --
> >> Thanks & Regards
> >> Chaman Kalra

> >> Internet Email :luckyka...@Gmail.Com

>
> >> --
> >> You received this message because you are subscribed to the Google
> >> "QTP - HP Quick Test Professional - Automated Software Testing"
> >> group.
> >> To post to this group, send email to Mercu...@googlegroups.com
> >> To unsubscribe from this group, send email to

> >> MercuryQTP+...@googlegroups.com<MercuryQTP%2Bunsubscribe@googlegrou ps.com>

> >> For more options, visit this group at
> >>http://groups.google.com/group/MercuryQTP?hl=en
>
> > --
> > Thanks and Regards,
> > D.HariBabu
>
> > --
> > You received this message because you are subscribed to the Google
> > "QTP - HP Quick Test Professional - Automated Software Testing"
> > group.
> > To post to this group, send email to Mercu...@googlegroups.com
> > To unsubscribe from this group, send email to

> > MercuryQTP+...@googlegroups.com<MercuryQTP%2Bunsubscribe@googlegrou ps.com>

> > For more options, visit this group at
> >http://groups.google.com/group/MercuryQTP?hl=en
>
> --
> Thanks & Regards
> Chaman Kalra

> Internet Email :luckyka...@Gmail.Com

[Hari Babu]

Hi Team,

 

Everybody is working towards a common goal (i.e) giving a Quality build to the customer and everybody is works under the same umbrella (Company)

 

As a tester you always needs to matured enough to handle the situation (i.e) People managing skills and softskills.

 

If you are logging a defect against your friend/Developer.No need to fight with developer you  just need to expain the situation of yours also (Say them that your manager and lead are behind you and questioning that why are not finding any defects in the application ,if the lead and manager has done a random check they will find out the issue),In one way you are helping your friend to think and enhance his/her skills in developing the code.

 

Regards,

Hari Babu.D

[S R I D H A R]

The main professional behaviour of tester is not only finding bugs from the developed code at the same time he can give the valuble suggestions and points to the developer(developer has to cooperate the tester) that to provides the quality build to the tester.There alwys will be a conflicts between the tester and developer(otherwise there is no meaning of tester and developer jobs).But they can sit together and disucss the high seviarity issues which are affecting the production environment,At end they both has come to the conclusion that what will be the reliable approch to resolve the issue with hight quality .

 

Thanks

SRIDIVYADHAR