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Kathleen Denson
Usually going to settings/Apps/Netflix and then "Force Stop" has solved the problem. But it got too frequent (and general TV slowness), so I did a factory reset of the TV. But the problem is still there!
To restart, unplug the TV's power cord from the power outlet and wait a few seconds to plug it back in. Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot.
I have similar and very annoying issue. Restarting tv helps (but takes time) or forcing the app to close. Then Netflix works well until tje second time I try to open the app. Always stucks at the loading screen and back button on remote does not work. I can start Netflix using inbuild chromecast but tv gets quite un reponsive after the casting stops. Easiest seems to be navigating to settings and apps and forcing close. Yesterday I noticed similar loading issue with another streaming app (one that I haven used in months), but didn't have the time to try to shut down the app or reinstall it.
Hi,
I've actually tried that several times already. On/off, power cycle, full restart. When it didn't work, I resorted to doing a factory reset of the TV. So setting up the TV fresh didn't help either.
I'm having no problem running Netflix otherwise on that connection (not even througgh an Apple TV plugged into the TV). Its just the Netflix app on the Android TV interface that's struggling. All the other built-in apps (like YouTube etc) work just fine.
Regards,
That's just terrible, looks like you're in the same boat as me.
And since my TV is a 2015 model, its unlikely that there is much being fixed/updated at Sony via software updates either. So if this problem doesn't solve itself, I have no option but to get rid of the TV. Live in a different continent now than when I bought it, so service/support/repairs will be a challenge.
Good to hear that reinstall helped someone. I tried to unistall Netflix but since it is a system app, only option is to return to factory version of it. Already tried removing all updates and reinstalling, and cleaning cached files. Same problem occurs again the next day. So everything is ok for the first use, but after tv has been turned off (not powered off) after that netflix won't start. My tv is XD8577.
First thing I attempted to do was setup my netflix account. I let my stepdaughter enter in our information (So i cannot confirm whether the account information is correct or not), but after this, the Netflix screen just "loads" and closes itself after. No error messages or anything. I keep reloading the Netflix app, but it loads for a few seconds and shuts down.
I assume it worked? As for the chinese apps, it may have a version of firmware from overseas? Or maybe it was preloaded with these apps from the vendor because they deal a lot with the chinese community? Just guessing, but you may want to update to the latest firmware when there is one out that fixes all the bugs.... currently there isn't.
Is there a specific site or anything I can read about loading stuff on the box? IE. How to get steaming channels, more movies, porn, whatever. Just in general. The box is overwhelming to me and I find it difficult to figure out even where to start!
I am also experiencing the problem with Netflix not loading. When I try to enter the Play Store to update to the latest version of Netflix, the site won't open. I keep getting a "connection timed out" error.
Also one important thing, when you launch Cubase you should always make sure that any media players are on stop position and not outputting any audio !
Since Cubase will load the ASIO version of the same output channel that is currently in use in Windows (this is called multi-client), having the audio playing while the ASIO drivers are loading can really screw thing up.
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