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Azucena Jewels

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Aug 2, 2024, 12:23:14 PM8/2/24

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So all of a sudden yesterday evening the Netflix app on my roku stopped working. I did the router reset, checked for software updates, reset the roku, and deleted and reinstalled the Netflix app. It takes 7-9 minutes I open Netflix to the accounts option. Then 2-4 minutes to load Netflix and then forever to load a show to play, then after a few minutes it stops and loads again for a very long time. When reinstalling the app it took almost 25 minutes to add the channel.
please help!!

Just finished installing a new Express, everything seems to be good except NetFlix. It tries to start the NetFlix app and crashes, returns back to home screen. I have a Roku Ultra on a different tv, it loaded the Netflix app, required me to do a sign in but the worked normally. Idid remove the app and reinstalled with no change. Not sure what to try now.

If this issue is not resolved, please help us with additional information provided below that would be helpful for our team to look into this problem.
-What Roku model device are you using?
-What troubleshooting steps have you taken so far to try to resolve the issue?
-What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

Netflix can`t start play and Pi-hole stops working and the internet is dropping off because of dns is not working. After I exit Netflix pi-hole starts to respond again and internet (DNS) starts to work again. Using FTLDNS and DoH. (Using Netflix from an Samsung SmartTV).

Okay, so this very much sounds like it is no FTLDNS problem at all, but a problem of Cloudflare's DoH and/or dnscrypt. FTLDNS doesn't care (as much as dnsmasq didn't, either) if you are sending your queries to 1.1.1.1, 8.8.8.8, 9.9.9.9 or wherever on whatever port.

Looking at @Jason_A's log excerpt, it seems like there are no new incoming queries to the Pi-hole after 13:16:43. However, FTLDNS is still running, as you can see in the messages that it stored queries in the database.

This might not necessarily help anything... But I have seen no issues with cloudflare DNS using DNS over TLS (via getdns and stubby). Maybe it would be useful to try the same use case but with the DNS over TLS to see if the prolem persists?

Recently moved home. Thought all was great. During the move as I expected my netflix was suspended. Now after use WhatsApp and a phone call to customer care. I still can't get my netflix back. That is included in my package. Was passed to "it team" over 7 days ago and nothing. From what I have read I need a new activation email.... please someone give me a way to sort this out!

Good luck with that, I extended my contract which cancelled my Netflix and added it back. Still waiting for the activation mail over 2 weeks later and multiple phone calls and raised tickets! Still waiting for 2 calls from managers and despite asking for escalation and a complaint to be raised still waiting.

Sorry to hear you have been having an ongoing issue with your Netflix since moving home. We can understand the frustration caused and we want to do our best to help. To best look into this, I am sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Usually going to settings/Apps/Netflix and then "Force Stop" has solved the problem. But it got too frequent (and general TV slowness), so I did a factory reset of the TV. But the problem is still there!

To restart, unplug the TV's power cord from the power outlet and wait a few seconds to plug it back in. Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot.

I have similar and very annoying issue. Restarting tv helps (but takes time) or forcing the app to close. Then Netflix works well until tje second time I try to open the app. Always stucks at the loading screen and back button on remote does not work. I can start Netflix using inbuild chromecast but tv gets quite un reponsive after the casting stops. Easiest seems to be navigating to settings and apps and forcing close. Yesterday I noticed similar loading issue with another streaming app (one that I haven used in months), but didn't have the time to try to shut down the app or reinstall it.

Hi,
I've actually tried that several times already. On/off, power cycle, full restart. When it didn't work, I resorted to doing a factory reset of the TV. So setting up the TV fresh didn't help either.

I'm having no problem running Netflix otherwise on that connection (not even througgh an Apple TV plugged into the TV). Its just the Netflix app on the Android TV interface that's struggling. All the other built-in apps (like YouTube etc) work just fine.

Regards,

That's just terrible, looks like you're in the same boat as me.

And since my TV is a 2015 model, its unlikely that there is much being fixed/updated at Sony via software updates either. So if this problem doesn't solve itself, I have no option but to get rid of the TV. Live in a different continent now than when I bought it, so service/support/repairs will be a challenge.

Good to hear that reinstall helped someone. I tried to unistall Netflix but since it is a system app, only option is to return to factory version of it. Already tried removing all updates and reinstalling, and cleaning cached files. Same problem occurs again the next day. So everything is ok for the first use, but after tv has been turned off (not powered off) after that netflix won't start. My tv is XD8577.

I got T-Mobile 5G Home Internet today and after setting it up, Netflix app in not working on any of my devices., but other apps work file. Netflix works fine with my Cellular connection on my phone. I have the Nokia Gateway.

TMobile Is Internet is just unreliable for If you work from home stay clear of TMobile. No one can even give a reasonable time frame on when the disruption will be fixed. In other words calling their Customer Service is useless.

Putting aside the above rhetoric, I had the same problem for the last few days. I subscribe to Netflix as a service outside of T-Mobile. For the last few days, it would load but couldn't stream content or even populate the graphics on the site. It happened right after the Apple TV OS was upgraded to the latest version.

I tried all the obvious solutions, including rebooting Apple TV, my Arcadyan KVD21 5G gateway, and uninstalling and reinstalling the Netflix app. Nothing worked, and the problem was across all my devices, including Apple TV, iPhone, and MacBook Pro.

Suddenly, this morning, everything is working correctly. I'm convinced that the problem was with T-Mobile, and whatever it was, it has resolved itself. If you're still having issues, I'd call Tech Support. I've found them knowledgeable and helpful in resolving these issues. They can reach the tower and tweak settings to your gateway.

We have had T-Mobile home internet for 2 weeks and Netflix is now not working...i can connect to my T=Mobile hot spot from my phone and it works then reconnect to home internet it works for a day and then goes down. the error code we are getting from Netflix is about connection issues...

I am having the EXACT same problem. T-mobile 5G home internet and Netflix (only Netflix) does not stream (or buffers for over a minute then streams in horrible quality. Any iOS device. Apple TV, iPad, iPhone and my Mac.

On one Raspberry Pi 4 with Libreelec 9.2.6 the Nextflix Add-on worked fine. I updated Libreelec to 9.95.2. Several other Add-ons and Netflix Add-on were updated. Now the Netflix Add-on starts as usual, I am signed in, but when I click on a video to stream it I get the error message in my language meaning something like "at least one file can't be played - see log file". I installed the log viewer add-on, it works. Then I installed Kodi log uploader. When trying to upload, I get an error messag - "upload not possible, see log".

On another Raspberry Pi 2 without installed Netflix I updated Libreelec also from 9.2.6 to 9.92.2. Thereafter I installed the Netflix add-on and other necessary software. The same happens there also. When clicking on a video in Netflix I get the same error message as on my Raspberry 4.

Thanks for the input. Unfortunately I ruined the whole installation finally. Several addons did not work any more with the 9.95.2 version. I finally realized that this is a beta version. No warning during update. I ended up with a complete new installation of NOOBS having version 9.6.2 on the libreelec/kodi arm. Now I am fighting to get the old version of the castagnait addon to work. I have installed Input Stream Adaptive and Helper and I can get into my account but when clicking on a video, it flashes up shortly and then nothing else happens. A lot of time wasted already

It's beta in the sense that some of the video pipeline is not fully flushed out, but it's highly subjective to your use case & media setup. The latest nightly is running smooth for everything I need. But I think your issue is probably because you upgraded, when they are asking users to do fresh installs. Most of the posts I have seen with folks upgrading run into problems with skins & addons, which is more to do with the skin & addon authors than anything else.

I am using NOOBS to install a Raspbian and LibreElec/Kodi on the same card, since I need both of them alternatively. Finnish TV has ended APIs for Kodi, so the YLE-addon for Kodi has gone up in smoke. The programs can be seen in a browser though, that is why I need the Raspbian, which needs a mouse and keyboard. All other streaming can be done with LibreElec/Kodi/addons which is easy to handle with the TV remote control for all family members. The newest version offered by NOOBS ist the 9.6.2. That is the reason why I was upgrading to 9.52.2 and not a fresh install. I could install the latest version of LibreElec only on a memory card but then I would have to switch memory cards whenever I want to change between Raspbian and LibreElec/Kodi. Now I am trying to get back from scratch to my 9.6.2 config which was working perfectly....