Wrong message: "memento Pro license key does not match your user account"

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Oct 17, 2014, 5:13:10 PM10/17/14

to memento...@googlegroups.com

Hi,

I have running Memento until now on two devices, phone and tablet.

Today I bought a new phone (Moto G), I downloaded from the Store Memento and the Pro Licence Key, already purchased.

But when I try to open Memento I get this message: "memento Pro license key does not match your user account".

HOWEVER IT IS THE SAME ACCOUNT.

Please help and give me advice on what to do. Thanks.

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Oct 19, 2014, 4:36:21 PM10/19/14

to memento...@googlegroups.com

I recieved direct support. Thanks to Memento, problem resolved!

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Oct 19, 2014, 5:08:04 PM10/19/14

to memento...@googlegroups.com

That's great. Would you like to share the solution so others will learn what do in this situation?

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Jun 27, 2016, 9:03:39 AM6/27/16

to mementodatabase

I have the same problem:

Checking licenses

PRO license key does not match your Google account

I have sent message to support yesterday, but maybe they are very busy, as I still cannot use the Pro license key.

Does anyone know how to fix this, please?

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Jun 27, 2016, 12:09:36 PM6/27/16

to mementodatabase

Support contacted me - thank you

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