Whatsup Gold Your License Is Invalid
Jeff
This post is for customer who are after renewing their existing whatsup gold (WUG) license, but the machine still in the old expired date (due to user do required to perform refreshing the key new date into WUG machine).
WhatsUp Gold contains a service renewal reminder within the WebUi that displays at 90, 60, 30, 7, and 0 day intervals before your Service Agreement ends. This message is only shown one time per period (5 time maximum).
These message will not affect the operation of WhatsUp Gold since licensing is perpetual and not affected by the service agreement renewal. It just a new progressive chase for renewal reminder implement by the manufacturer.
If your initial install was done with online, which means you were not required to generate license.ofa and submit it through the offline activation process, the steps below will update your service agreement renewal date within the license. That is the most easier way.Click Start > Programs > Ipswitch WhatsUp Gold > Manage WhatsUp Gold License. The activation program appears.
Select the Refresh the current license option, then click Next. Follow the instructions to complete the product activation. This will set the Service Agreement information to the new renewal date.
If offline activation was used when WhatsUp Gold was originally installed, follow these instructions. Click Start > Programs > Ipswitch WhatsUp Gold > Manage WhatsUp Gold License. The activation program appears. Select the Deactivate license option then click Next. Follow the instructions to complete the product deactivation.
Just remember, when you renew your WhatsUp Gold license for the software update and upgrade subscription (SUS), you always need to refresh you license on the WhatsUp Gold server, where you activate the license.
To refresh your WhatsUp Gold license:
On the server hosting WhatsUp Gold, refresh your license: Start>All Programs>Ipswitch WhatsUp Gold>Manage WhatsUp Gold License>Refresh. Refreshing the license updated the service agreement to the correct expiration date.
If you keep seeing a higher number over a significant amount of time, you should reduce the total amount of WMI requests on this probe by increasing the scanning intervals of the sensors. Alternatively, you can distribute the sensors among one or more additional remote probes.
These services do not support the usage of multiple processors. So, if you encounter WMI delays and one or both of these services are running at maximum load (100% per number of processors) on the probe system and/or one of the target systems, you might know where to decrease the amount of WMI monitoring requests.
The underlying DCOM or WMI system of Windows often throws an error code that starts with 800. As there are lots of different error codes in this context, we recommend that you extend your search to the internet with the specific code you encounter.
Very often, PRTG is blocked from monitoring WMI counters. As these errors are on a very low communication level, no WMI sensor on the device will run and they will all show one of the following errors:
This means that the probe is able to connect to the host's WMI system, but for some reason, it is not able to see the objects that are needed for the sensor's functionality. Most likely, this is because of configuration issues regarding the access rights. One of our customers was able to avoid this error by moving the erroneous device to a different probe.
This is unfortunately a very vague error. One customer reported that it appeared when the primary domain controller was offline and the attempts of PRTG to monitor remote Windows computers failed because PRTG was not able to assert the respective credentials.
This causes incorrect results, for example, in the system memory, or 64-bit processes never show more than 4 GB in PRTG. Or you see strange errors as described in My WMI sensors show errors with a PE code. What does that mean?, section WMI counter value-related errors.
We have found the reason for the limitation to 4 GB with 64-bit systems or processes. It seems that Windows' own WoW64 emulation layer for 32-bit applications (which PRTG is) somehow caps off these values at 4 GB.
If your graphs and live data tables show large gaps and/or the results are too low, decrease the scanning interval for this sensor. As WMI only features 32-bit counters for Traffic In/Out, it is very likely that overflows happen during scanning intervals that are too long, especially on fast (GBit) interfaces.
Note: Unfortunately, for all other cases there is nothing we can do to fix these errors as they are caused by Windows. You can try to use the alternative query of a sensor if applicable.
A customer found a correlation between this error and the hot plug capability of drives under ESXi. After disabling the hot plug capability, WMI was able to report the correct values of the drives again. See this article in VMware's knowledge base for further instructions.
Here is an excerpt of what the customer told us:"The circumstances appear to only be with Server 2012 and ESXi 5.x. Hard disks and other devices are viewed as hot swappable, these devices are actually not picked up by a bunch of windows services. [...] IF you are unable to see the drives via the WMI Test and/or by browsing to the administrative IPC share of the disk this should fix the problems."
I was getting "800706BA: The RPC server is unavailable" message and WMI query was failing. However, when I disabled firewall on a PC, the error was gone.Eventually learned that I can enable the firewall but should make an exception for WMI-IN rule.This can also be done thru a GPO:
Even though the connection was tested ok for RPC port 135, our setup required to allow a second port (24158 by default) to get the results ok with the WMI test tool. Otherwise the connectivity was not sufficient, it acted weirdly as the credential where validated but I got the "server unavailable" message (got Denied message with invalid credentials) until I allowed connectivity to the wmi static port.
"WMI runs as part of a shared service host with ports assigned through DCOM by default. However, you can set up the WMI service to run as the only process in a separate host and specify a fixed port.The following procedure is an automated setup to allow WMI to have a fixed port. The procedure uses the winmgmt command-line tool. To set up a fixed port for WMI:
It is possible to confirm that the WMI service is running as a stand-alone process, and that it is using static port 24158 (by going to Component Services, DCOM Config, WMI properties, Endpoints, TCP/IP properties). The RPC service is also running. (taken from -is-wmi-not-actually-using-the-fixed-port)
Please note that port listening began after connecting to DCOM port 135 once, which seemed to "kick" winmgmt's wmi; It can be done manually with a TCP client tool, I personally love the wonderful, free tcp utility called Hercules from -group.com/products/hercules/index_en.html to test my tcp connectivity.
A recent Microsoft patch that was issued within the last 30 days (today is September 18, 2017) is causing our PRTG WMI sensors to have some type of connection problem. We cannot determine if it is a WMI cache issue or authentication but the only fix that appears to work is to reboot the probe.
Hello, I am working towards setting up a remote monitoring system for my work place and I had some questions regarding APC OID's and the APC MIB. I started using GetIf today to narrow down some of the OID's that I want to check and I noticed something that I thought was a bug with a different program that is similar to GetIf. When I walk the MIB tree down I see multiples of the same OID description. They often have values in them but the values seem to be unrelated or are valid values for other OID's. Here are some examples.
If it still doesn't work, try weeding out GetIF's MIB folder to the powernet407.mib file and a few others that come with GetIF. Some MIBs I've encountered are malformed and will fool GetIF or otherwise conflict.
Ok that does make more sense but that leads me into another question. I see where you are matching those OID's to the description. It doesn't look like it matches up for me however. I guess this is also my fault for not sharing this the first time however I didn't notice.
Thank you Angela no as far as i know what's up gold does not allow this so I am trying to find a work around for this problem. I'd appreciate your or anyone elses help on this one. thanks in advance. Colin
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