Myki topup

gerson

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Nov 9, 2010, 3:45:33 AM11/9/10

to

at
http://www.myki.com.au/Using-myki/Auto-top-up/default.aspx
about myki topup it says

--------------
"Auto top up lets you set up an automated payment to your myki. If your
myki money balance is running low, it is topped up from a linked bank
account or credit card.
... ... ...
Note: If there are insufficient funds in your bank account or on credit card
when the debit is made, your myki will be blocked and you will need to
contact the myki website or call centre to pay the outstanding amount."
--------------

So, if you decide on a credit card associated with a bank, lose that credit
card and inform the bank, and then myki attempts an auto topup, then you
won't be able to travel anywhere, no matter how much money is still in your
myki account, and no matter how much cash you put into it. You might be
a long way from home, you might not have your mobile, and anyway, how
tedious is it going to be ringing the "call centre" (duh).
Or maybe the statement on the website is wrong. Either way ... !

DavidW

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Nov 9, 2010, 4:26:52 PM11/9/10

to

It's not clear what "running low" means. There's no reason the rule should be
any different from that used for non-auto top-ups. I assume that as long as you
have enough myki balance for a minimum charge you can touch on and if you happen
to have used up more than the balance when you touch off then they take whatever
steps they've decided for that circumstance. It shouldn't be any different for
auto-top-up. If the top-up fails it should be ignored and you revert to whatever
rules apply for everyone else.

Daniel Bowen

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Nov 9, 2010, 8:52:12 PM11/9/10

to

On Nov 10, 8:26 am, "DavidW" <n...@email.provided> wrote:
> gerson wrote:
> > at
> >http://www.myki.com.au/Using-myki/Auto-top-up/default.aspx

> It's not clear what "running low" means. There's no reason the rule should be

> any different from that used for non-auto top-ups. I assume that as long as you
> have enough myki balance for a minimum charge you can touch on and if you happen
> to have used up more than the balance when you touch off then they take whatever
> steps they've decided for that circumstance. It shouldn't be any different for
> auto-top-up. If the top-up fails it should be ignored and you revert to whatever
> rules apply for everyone else.

Auto topup does work differently. As soon as the system detects your
balance is low, it gives you the money. It then goes looking for it
from your bank account. If it fails to get it, then at that point you
owe Myki money, and (rightly or wrongly) they've decided this is
grounds for making you cough-up straight away before travelling again.

With non auto topup, they get the money from your bank account (or
cash) before it gets added to your Myki balance.

Daniel

gerson

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Nov 10, 2010, 7:06:15 AM11/10/10

to

"gerson" (I) wrote

> about myki topup ...

well then, to put it bluntly,

If you use myki topup you can get stranded through no
fault of your own

Marts

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Nov 13, 2010, 2:55:19 PM11/13/10

to

gerson wrote...

> "Auto top up lets you set up an automated payment to your myki. If your
> myki money balance is running low, it is topped up from a linked bank
> account or credit card.

What's defined as "low"?

Can it be one cent less than the cheapest ticket available, or is it a higher
amount that could still let you travel on the Met if it's in your account?

Daniel Bowen

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Nov 14, 2010, 5:56:11 AM11/14/10

to

You set the threshold, though it has to be $10 or more - bear in mind
the auto top up is entirely optional.

http://www.myki.com.au/Using-myki/Auto-topup/Auto-top-up/default.aspx

Daniel