We are sorry to hear that, please try to remove the application using the Acrobat cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link -dc-downloads.html and see if that helps.
If the package fails on Windows 8.1 or earlier, this might be due to the installation of kb2919355 (which is a dependency of this package) if your system is not up-to-date. This KB requires a reboot of the system before the adobereader package installs successfully.
Faculty and staff automatically have an adobe.com account and will use their Net ID and Net ID password to log in. Visit our Adobe Creative Cloud for employees page for more info on how to get access.
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