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Emillen Metivier
This is a story about gambling, even though I'm not much of a gambler. Before starting research for this story, I don't recall ever playing anything in a cruise ship casino. However, this is a story about how I played the slots in Royal Caribbean's Casino Royale to earn a "free" cruise. Your results may differ from mine. Please gamble responsibly.
A casino comp is a free item or perk given out by a casino to entice you to play more. To earn casino comps on a Royal Caribbean cruise, you must first spend time and money gambling in the onboard casino, Casino Royale, being careful to use your Sea Pass cruise card to track your play. That gets you "rated" as a player in the line's Club Royale casino loyalty program, which in turn gets you perks and comps based on a points system. (Note: These tiers are not related in any way to Royal Caribbean's Crown and Anchor loyalty program for frequent cruisers.)
You earn different amounts of points per dollar played depending on the game you choose. Slots earn points at a rate of 1 per $5 played, including re-played winnings; video poker machines earn $1 per $10 played; and table games earn points based on your average bet and time spent at the table (which is somewhat subjective). The number of points you earn in a 12-month period from April 1 through March 31 determines your tier level for the next 12 months.
Each tier level comes with perks and discounts; once you make it to the second tier, Prime, and beyond, you also get a comped cruise at the end of the current program year. Prime members, for example, earn a comped inside cabin and also get free drinks at the casino bar on every cruise as soon as the level is reached.
Note that a complimentary Royal Caribbean cruise includes cruise fare for two, but you still need to pay the additional taxes and port fees. You can upgrade comped cruises to higher category staterooms by paying an upgrade fee based on the price difference between your awarded category and your preferred category on the sailing you are booking.
In addition to the rewards earned through the tier system, anyone, regardless of their tier status, can earn instant reward certificates while on board a cruise. These are awarded based on the number of points earned exclusively on your current cruise. The chart detailing the number of points required to earn an instant reward changes frequently and is only available on board at the Casino Host desk.
Each reward has two parts. The first part is the instant reward certificate, often a discount on a cruise or a comped cruise, which you can redeem when booking a sailing from a short list of select cruises within a certain timeframe. The second is a bonus reward that you only get if you book a cruise (or at least pay a placeholder deposit) through the Next Cruise future cruise-booking program while on board your current sailing.
For example, if you hit the 800-point level on a single cruise, you get an instant reward certificate good for $250 off select cruises, and an onboard booking bonus of a complimentary interior cabin on select dates. (Note that if you book the free cruise, you don't also get the discount.) At higher point levels, the certificate earned may be for a comped cruise and the onboard-booking bonus is for free play (money on your account that is only valid for casino play). In this case, if you booked the cruise on board, you'd get both perks.
If you walk off the ship without booking a cruise or putting down a deposit for a TBD future cruise, you lose out on the bonus offer, though you can still redeem the instant reward certificate within the allotted time. Instant reward certificates get particularly tricky if you reach a high point level on the last night of the cruise.
The third opportunity for Club Royale members to earn rewards is the most mysterious. This is when the cruise line selects recipients based on demographic criteria such as age, place of residency, number of times cruised per year, average bet, average time spent in the casino or even marital status and sends them targeted offers, which can range from $100 off a cruise to complimentary junior suites. These marketing-based offers are usually limited to specific sailings, often with close-in dates, for a range of cruise lengths and cabin categories. Members report receiving them by snail mail, email or strictly via the Club Royale member website.
The more points you earn on a single cruise, the better your marketing offers are likely to be. Players who get marketing offers for junior suites are typically running quite a bit of money through the casino or did that at least once; a cruiser who gambles $20 on a cruise probably won't get marketing offers at all. There's also no guarantee that once you start receiving these offers they will continue; they can stop as mysteriously as they start.
If I wanted to score a comped casino cruise, I first needed to go on a cruise and play in the casino. My main goal was not to spend too much (because that would take away from the value of the comped sailing), so I found a five-night sailing on Quantum of the Seas in early May when Alaska prices were low. My husband and I used Southwest Airline points for flights to Seattle to help keep our initial costs down.
Each evening, he played blackjack and I played slots. I set aside a budget of $200 for the slots. I arrived at that amount primarily because losing much more than that would exceed the value of a short cruise in an inside cabin, which is the most common comped cruise offering. Hubs set his blackjack budget at $500. My average bet per spin was around $1, sometimes as high as $2. I played on the same penny machine for the duration of the cruise. Hubs played at $10 blackjack tables, with bets ranging between $10 and $25.
At the end of the cruise, I still had my $200 and had earned 291 Club Royale points. Hubs had around $300 left and had accumulated 139 points. Note that I earned points while breaking even by putting my winnings back into the machine; those 291 points required $1,455 to be run through the machine (at $5 per point). The point counter in the machine does not distinguish between your original money and the money it paid out to you along the way.
It took a full week following the cruise for our points to show up on the Club Royale Offers website. Two weeks after the cruise, the first marketing offer of $100 off a cruise showed up. I have now received a total of 20 of those $100-off offers. (Hubs received zero offers.)
On July 12, two months after the end of our May cruise, I received a marketing offer of a complimentary inside cabin for two. The cruises offered were all for the coming fall and were three to five nights long. Two weeks later I received another offer of a complimentary interior stateroom for two, also with fall dates. That list was for cruises of six to eight nights long. To date, those are the only comp cruise offers I have received.
The booking window is narrow on these offers. Facebook casino friends had warned that rooms allotted for casino comps can disappear quickly, so I started my search for a cruise as soon as the first offer arrived. Again, my goal was to keep the cruise as "free" as possible.
My method was to log into the Royal Caribbean website, search for the specific cruises shown in the offering, then study pricing by walking most of the way through the booking process to see the real details, not that first-screen stuff, which often changes as you narrow down the choices. I was checking on two things: What are the taxes and port fees (which vary based on the itinerary and number of passengers, not the stateroom category) and what is the price difference between an interior cabin and an ocean view should I want to upgrade?
I started with departure ports we could either drive to or those I felt would involve a cheap flight. The first few sailings I looked at had large gaps between inside and outside cabin fares. I hit the jackpot, though, with a four-night sailing of Grandeur of the Seas out of Galveston. We live four hours from the port and the upgrade gap was only $33 per person for the cruise.
Added expenses we incurred included $104 in fuel for driving to and from the port. I used 15,000 Wyndham Rewards points for an ocean-view room at the Baymont in Galveston for an overnight stay before the cruise. Port parking was $70 at a private lot. We also took an excursion priced at $79 per person. To help pay for that, I exchanged 5,000 My Cruise Rewards points from my Bank of America Royal Caribbean credit card for $50 in onboard credit.
I am a Diamond Crown and Anchor member with Royal Caribbean, which comes with four free drinks per day, so I did not spend extra on alcohol. Diamond C&A members also receive one free 24-hour period of Wi-Fi per person. We could have used that benefit for each of the two sea days and reverted to cell service in port in Mexico, which is free on my wireless plan, but Royal Caribbean was aware I was on board and supplied complimentary Wi-Fi for the duration of the cruise, something it sometimes does for media members.
We boarded our comped cruise hoping to come out of it with more points and better offers for both me and my husband. That meant we had to tweak our strategy from the first cruise. I increased my budget to $400; hubs budgeted $400 as well. We also decided he should play some slots on this cruise, as the consensus among Club Royale members on social media is that slot players earn points far faster (which had also been our experience on the May cruise).
Here is where we made a costly mistake. When you're playing on slot machines, the screen will tell you how many points you have earned playing on machines during that cruise. But if you're playing table games, the only way to find out how many points you have earned is to ask the casino host. Even the host may not be able to give you an exact total, because there is a lag as pit bosses have to enter information manually into the system.
We checked on hubs' point total from the tables mid-cruise; he had 56. We had no reason at that time to believe he would earn enough points to earn an instant rewards certificate, so we put it out of our minds.
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