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Irmgard Rossie
Hi everybody. Just wondering if anyone has figured out a solution to the Netflix vs Apple tv streaming/buffering issue. This is stupid, since Apple is usually on the cutting edge of things. I recently upgraded my internet to a faster provider, and this seems to have only increased the problem. I can stream Netflix just fine on my MacBook, iPhone, and an old Blueray player, but on my Apple TV, can watch a max of 15-17 min., before it freezes. I have an older (gen 1?) Apple TV, thought that was maybe the problem, got a 2 or 3 (how can you tell the dif?), anyway, no go, same problem. I know about turning off the 'send data to Apple', since that causes a lot of freezes, did that, also downgraded my playback settings on the Netflix account page to 'low', but at this point, the only way to watch an entire program all the way thru is to watch on this 5yo Blueray player, which has a very archaic menu, not good for choosing shows. This is so silly. I searched the net and came across this thread telling you how to access the streaming menu to slow it down on "most streaming devices", to do something like up, up, down, down, left, left, right, right, thing with the remote, and a hidden menu was supposed to pop up permitting you to slow the streaming settings, but no go, this must have been for a ps3 or something idk. Btw, no problems with any of the other channels on the Apple TV, HuLu, Smithsonian, Ted Talks etc., all work just fine, actually better with the new faster provider, but now Netflix (which actually worked not too badly with the other old slower internet provider, minimal tolerable freezes), gets caught in this buffering/streaming logjam no matter what I do. And yes, I also tried running an ethernet cable directly to the router, which I never had to do before, but this actually slowed down my service, WiFi is better, also went onto the router config page, tried alternate channels #1, 6, 9, 11, ended up coming back to default channel #6, which gave me both the fastest download and upload speeds according to SpeedTest.com. So I have been sitting here with my MacBook logged into the Linksys config page, will change to a different channel, run SpeedTest Ap on my iPhone, try another channel, run SpeedTest again, etc., etc., and this is how I arrived at where I am now, have been fighting this whole thing for a couple weeks now. Does anybody have any additional ideas or insight? If an old Blueray player can have streaming that works, then I can't believe an Apple TV cannot permit me to config its settings to the same, so I can get this whole thing ironed out. Thx, any feedback is much appreciated.
How old is the Apple TV? It's very curious that you mentioned you had issues with an older Apple TV, you bought a new one and the issue is still there. That tells me it's not an issue with the Apple TV but something else. The only other thing I can suggest is there is a quality program in place for the Apple TV 3rd gen that show issues with WiFi connectivity, which yours sounds like it could be (even though you had the same issues with another older Apple TV). Contact AppleCare and give them the serial number (found on the bottom of the unit or in settings) so they can check eligibility and let them know the issues you're having. If it is covered under the program take it into an Apple service provider or Apple retail store and get it replaced. I throughly recommend contacting Apple to make THEM aware of the issue and they will be able to help. You will find Apple is ready and willing to support their devices but they aren't mind readers. You need to find the right people to contact and actually contact them, i.e: Apple themselves. I hope this helps and if you get a replacement Apple TV I hope you enjoy it as much as I do.
Same issue. I can watch from 10 to 20 minutes with and netflix then errors out on apple tv. I can run netflix on ps4 without an issue. I have 1 gigabyte fiber so the lack of internet is not a concern.
THanks everyone! After all my efforts & all your responses, my problem is solved!! I found out my neighbor was having the exact same problem, we both complained to the provider, and he fixed it on his end by disablng some server proxy catache. I looked it up not knowing what this was, seems like that was my "log-jam" all right in that it holds or regulates data flow so the provider can serve more customers. This is a small provider I'm using now, he didn't wanna lose us both, so he let loose the jam, & now we have screamin' fast Netflx (on my Apple TV!!!) with NO freezing or buffering. Thanks for all the help, other ppl might check with their providers to see if this is an option.
Based on what I've read here and elsewhere on the net, it seems to be a wide-spread issue that only affects Netflix on AppleTV. I recently started experiencing the same issue where Netflix content will stream for about 20 minutes (sometime less), then quit. I've confirmed that this has nothing to do with WIFI, router or internet connection as I experienced the same issues with my AppleTV connected via ethernet. As a workaround, I've been streaming Netflix from my iPad to AppleTV over Airplay, and so far, no problems.
Problem NOT solved. I have a latest version Apple TV, iPad and iPhone 6s. I get buffering with BBC iPlayer and ITV Player when I play them on both the iPhone and the iPad. The iPhone and iPad are about 2m from the Apple TV which in turn is ethernet-connected to an Airport Extreme. My broadband runs at 20-30 Mb/s.
Streaming from my iPad app via Airplay works great, with exactly the same Netflix programming. Still, it ought to work on the Apple TV. I have 2nd generation. If I heard from enough people that there's no issue in 3gen, I'd get that, but if it's an issue across the board, i'll just stream. As others have said, Netflix is the only app that crashes. Everything else streams just fine.
4the gen Apple TV has the same issues. Weather it's Netflix, ESPN to Go, Fox Sports, or others, streaming is perfect on my iPad but low quality on Apple TV. All of the previous issues apply. Very disappointed with this product.
Apple says in the very first sentence on the very first page of the first chapter of their of their Apple TV 2 "Setup Guide" that you can watch streaming content from Netflix and then NEVER MENTIONS NETFLIX AGAIN! How disingenuous is that?!? I tried at the iTunes Store and they'll sell you aps but they won't help you actually stream movies from Netflix.
Now I could go to Apple Support except that I received my Apple TV 2 as a present and so I don't have the purchase date (it is after the 90 days anyway even though I haven't hooked it up yet) so they just keep sending me into a never-ending FU loop. Right now I'm so angry that I don't think that I will ever buy another Apple product again. gonna be tough though since I have an iMac, an Airbook, an iPhone 4, an iPhone 3GS, two iPods, and TWO Airport Extremes... So here I am trying to see if you folks can help me out.
What is your problem or question? Install the ATV as per the simple instructions, Netflix is a menu choice under the Internet settings once you have the device set up and connected to the Internet. Of course you have to have a Netflix account, you can't expect it to be free? You also have to have Internet access, which also isn't up to Apple to provide for you.
Thank you for your comments. I, of course do have a Netflix account and high speed Internet as well. What I DON'T have is any helpful information from Apple, which, I believe, IS up to Apple to provide for me. So your suggestion that I install the Apple TV is my only recourse at this time however, I generally prefer to know what I am doing before I dive in and possibly screw something up or go around in circles as Apple would seem to its customers do in this case.
Seriously, you feel that it is up to Apple to show you how to type your Netflix username and password into the Apple TV 2? Those are the only steps necessary to setup Netflix on the Apple TV. You are needlessly overcomplicating a painless and easy to use product. I half wonder if you are trolling?! Are you?
By the iTunes Store, do you mean the app store? Are you somehow thinking that you need to download and install Netflix on the Apple TV? If this is the case, you can be comforted by the fact that the Netflix functionality is pre-installed on the Apple Tv and all that is necessary of you is to input your Netflix username and password into the Apple TV after clicking on the pre-existing "Netflix" button in the interface. I apologize for asking if you were a troll. I now see that you were just confused. Really, you should just try hooking the Apple TV up to your set. The setup instructions are obvious and spelled out in detail like most Apple products.
I have recently bought an apple tv so that I can stream from my laptop or iphone to my television. I am trying to add netflix to my apple tv but I can't find out how. You mention the internet function on the apple tv but mine has not got this option on it. where would I find this? I would really appreciate assistance in this as the whole purpose in buying this is to stream films from netflix.
Somewhat confused by your question here. Have you already installed and set up your TV as described in the TV 3rd Generation Setup Manual? If so, and your main iTunes/Home Sharing computer platform is properly connected to the Internet, then your TV should already have an Internet connection via the wired or wireless network you used to set up the TV device. At this point it is merely a question of selecting the Netfix app in the bottom half of your main TV menu and signing in to your Netflix account to access Netflix content streamed via the Internet.
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