[MT-L] "Cannot access web root for client" error for BBK History Backup
Nicole Amistani
Hello – We had an unscheduled downtime over the weekend in Meditech 5.65. When we came back up, the BBK History Backup stopped working. We continue to get the “Cannot access web root for client” error message. No settings were made to the local client. IP address is the same. Our IT can ping the local client and, from the background client, access the historical folder. Has anyone experienced the same and would you share your resolution? Thank you. Nicole
Nicole Amistani, BS CLS (ASCP)
LIS Analyst | Laboratory
235 West Sixth Street | Reno| Nevada | 89503
T: 775.770.3720 | M: 775.225.4472 | E: nami...@primehealthcare.com
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Notice: This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communications is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you.
Nicole Amistani
I’ve been working with Meditech, but we cannot determine the cause.
From: Freeman, Gale [mailto:gfre...@shsny.com]
Sent: Tuesday, March 11, 2014 4:56 AM
To: Nicole Amistani; 'medit...@mtusers.com'
Subject: RE: [MT-L] "Cannot access web root for client" error for BBK History Backup
Meditech should fix it for you.
Gale Y. Freeman , MIS Systems Analyst
Samaritan Medical Center MIS Dept
830 Washington St , Watertown, NY 13601 315-785-5751 , gfre...@shsny.com
Please consider the environment before printing this e-mail. This message and any attachments may contain information that is protected by law as privileged and confidential, and is transmitted for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying or retention of the e-mail or the information contained herein is strictly prohibited. If you received this e-mail in error, please immediately notify the sender by e-mail and permanently delete this e-mail.
How am I doing ? Feel free to email my manager, Joan Varsics with any suggestions or comments @ jvarsics@shsny.com
Birkenholz, Karen
This has happened to us a couple of times and in the BBK HX Backup Client dictionary the PC was at a status of ACTIVE—NO. It appears that after it cannot make contact for a while the system was changing it to not active. Once we made it active again everything worked.
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Freeman, Gale
Gale Y. Freeman , MIS Systems Analyst
Samaritan Medical
Center MIS Dept
830 Washington St , Watertown, NY 13601
315-785-5751 ,
gfre...@shsny.com
Please consider the environment before printing this e-mail. This message and any attachments may contain information that is protected by law as privileged and confidential, and is transmitted for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying or retention of the e-mail or the information contained herein is strictly prohibited. If you received this e-mail in error, please immediately notify the sender by e-mail and permanently delete this e-mail.
How am I doing ? Feel free to email my manager, Joan Varsics with any suggestions or comments @ jvarsics@shsny.comSent: Monday, March 10, 2014 6:02 PM
To: 'medit...@mtusers.com'
Nicole Amistani
Because we are receiving this error for every record, no records cross even if the client is set to active. In fact, once the number of errors reaches 100, the status is changed from active to inactive.