[MT-L] Meditech Session Freezing or Users Kicked to Goodbye

[Pidgeon, Mark]

Hi Everyone. We are a MAGIC hospital, that recently updated from 5.66 pp12 to 5.67 pp17. We are running MAGIC OS 9.2.31; Workstations are 4.26a. Since we’ve gone LIVE about a month and a half ago, we’ve been experiencing users getting kicked out of Meditech, or their workstations are freezing for no apparent reason. We’ve had this happen on several modules – ADM, NUR, PHA, LAB, etc…, so it’s been difficult to narrow down. It also appears to happen in waves, where it would last about ½ an hour then not occur anymore. Sometimes it would happen a few times a day (no consistent time), sometimes it won’t happen for a week. This is causing patient locks and a lot of time is being spent clearing those locks, not to mention user frustration. Has anybody experienced this issue and if so, what was your resolution? Thanks.

 

Mark

 

Mark A. Pidgeon

Sr. Systems Analyst

Saratoga Hospital

211 Church St.

Saratoga Springs, NY  12866

Phone: 518-580-2693

Fax: 518-693-4534,,,,2693

mpid...@saratogacare.org

 

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[Silta, William H]

We have had similar problems, but only when the provider is trying to enter their PIN during e-prescribing through the discharge desktop.  At this point we have not gotten a solution from Meditech.

 

From: Meditech-l [mailto:meditech-...@mtusers.com] On Behalf Of Pidgeon, Mark
Sent: Friday, July 14, 2017 3:11 PM
To: medit...@mtusers.com
Subject: [MT-L] Meditech Session Freezing or Users Kicked to Goodbye

 

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[Bodnar-Anderson, Cindy]

Check to see if the workstation has a second managed terminal definition.  If not defined these should be, logically by need.  Example- Lab primary, ADM secondary

Don’t use the same application / device combinations in both places.

 

Check that any workstation updates loaded successfully across all machines.

                Including outside vendors like Pyxis, they have a copy too

 

 

Hope this helps!

 

 

Cindy Bodnar-Anderson | Leidos Senior Consultant | Leidos Health phone: 605.393.1622 Cindy.Bodn...@leidoshealth.com  |  leidoshealth.com

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From: Pidgeon, Mark [mailto:mpid...@SARATOGACARE.ORG]
Sent: Friday, July 14, 2017 1:11 PM
To: medit...@mtusers.com
Subject: [MT-L] Meditech Session Freezing or Users Kicked to Goodbye

 

Hi Everyone. We are a MAGIC hospital, that recently updated from 5.66 pp12 to 5.67 pp17. We are running MAGIC OS 9.2.31; Workstations are 4.26a. Since we’ve gone LIVE about a month and a half ago, we’ve been experiencing users getting kicked out of Meditech, or their workstations are freezing for no apparent reason. We’ve had this happen on several modules – ADM, NUR, PHA, LAB, etc…, so it’s been difficult to narrow down. It also appears to happen in waves, where it would last about ½ an hour then not occur anymore. Sometimes it would happen a few times a day (no consistent time), sometimes it won’t happen for a week. This is causing patient locks and a lot of time is being spent clearing those locks, not to mention user frustration. Has anybody experienced this issue and if so, what was your resolution? Thanks.