[MT-L] 6.0 print problems
Diane Clampitt
Good Morning,
We have one PC (windows 7) that does not pop-up the print dialog box for the user to select printer, preview etc..
Per MT instructions I have cleared the cache, uninstalled and reinstalled MT onto the machine to no avail.
Users are not restricted in MIS. I am at a loss, and I think MT is also. We need to get this up and running
For our users soon. Any ideas or suggestions? Funny thing is it used to work fine, I don’t know what changed or got corrupted.
Thanks
Diane
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Julia Carter
I’ve had something similar happen with a specific Meditech routine on all PCs that accessed it. It worked perfectly during all testing, worked in Live for several months and then suddenly stopped.
In my case, a report that is associated with electronic remittances automatically printed when the remit was imported. The report printed to the local printer on any PC. One day, it would no longer print from any PC and we didn’t get any kind of error message. This was happening in live and test. The print dialog box did pop up and the work-around was to print to preview and then print, which worked.
It took Meditech months to research this and even discover how this routine works. Eventually they gave us DTS 6110, which has to do with the prefix remaining open and the next process accessing the temp file causing a crash.
I don’t know if this will relate to your issue or not, but maybe it will be helpful somehow. J
Gantt, Janet C.
Diane,
I had a similar issue involving a user and only one device. The user had turned off the “Show Print Destination Screen” under Preferences on the right of the Print Destination window. When I emulated her, this preference seemed to be checked. She was able to restore the preference by MIS > My Settings > Set Print Preferences > recheck the Show Print Destination Screen.
Hope that helps.
Thanks,
Janet Gantt ( jcg...@etch.com )
Clinical Systems Analyst
East Tennessee Children's Hospital
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Gary Hall
Has anyone launched 6.0 without some type of printer problems? Ours are related to scheduling reports & OM orders, both of which seem to not like printing to the same printers we’ve extensively tested for on-demand printing. Related to having the printer name very consistently and narrowly associated in your print servers with the same IP, and some other low-level adjustments. We “seem” to be getting through it, one printer at a time. I feel for the hospitals with a fleet of 2000 printers…We just went live with 6.x last Sunday (and externally hosted at Dell MSite). Fun!
Gary
From: meditech-...@mtusers.com [mailto:meditech-...@mtusers.com]
On Behalf Of Julia Carter
Sent: Friday, April 05, 2013 11:50 AM
To: Diane Clampitt; medit...@mtusers.com
Subject: Re: [MT-L] 6.0 print problems
I’ve had something similar happen with a specific Meditech routine on all PCs that accessed it. It worked perfectly during all testing, worked in Live for several months and then suddenly stopped.
Clark, Kathleen
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Gary Hall
I had great challenges with labels in ADM, PHA, and LAB. Partly because we had to go down to the control code levels for rewriting our Magic NPR label programs that printed to our Datamax. (Next year, maybe I’ll start the switch to Zebras, though it’s the same deal.) However, the multitude of issues I had with PHA, well, none match your experience. Is the first label in-stream, and the next on-demand? I did have different experiences for awhile. Meditech seems to deal quite differently with the in-stream ones (and not just the selection page of urn EQ /urn) than how it handles on-demand reports & labels. Not much of an answer, but at least you got sympathy from me!
Gary
DOUG HOGUE
We did not have any printing problems with Go Live of 6.0. We did have an issue with print screens being blank about 3-6 months ago but there was an update to the document manager that resolved this. Thanks Doug
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