[MT-L] MEDITECH UB04 Printer Alignment is Off

[AKAB W]

We are having a problem with the alignment on our HP Laserjet 4250 PS printer. We recently moved from business office where these were printing perfectly and moved to the medical records department. Now the alignment is off and the person who originally set it up in business office is no longer here.

 

Could someone please provide some guidance? We've checked with MT & IT and neither knows what to do.

 

Thank you

[Seth Bosack]

This can be a nightmare.

 

The 4250 should have x and y offsets in the settings menu that you can use—this definitely helps.  Also, did all the pc names, printer names, ip addresses change during the move?  Did everyone keep the same pcs?  Is it the same 4250?

 

The driver used to install the printer can play a role in the alignment issue, and sometimes we’ve had to use drivers other than the one specifically associated with the printer model.  If the pcs changed or new printers had to be installed on them, that situation could have been disrupted.

 

Also, if you are using the MIS ELF dictionary, and the printer name changed, then  that would have to be updated.

 

If you haven’t looked at any of that, it might be a place to start.

 

 

Seth Bosack

Revenue Cycle Consultant – Healthcare Revenue Strategies

Tel. 401 285 1969

sbo...@hhc.org

sbo...@healthcarerevenuestrategies.com

www.healthcarerevenuestrategies.com

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[Popelka, Kelly - CRH]

Are you using the ELF dictionary to control the printing?  If so, and you are now using new printers in Medical Records, you will need to add those printers into the ELF dictionary, too.   We use these settings for our claims, but your setup may differ:

 

Orientation  PORTRAIT

Paper Size   LETTER

CPI          10.75

Left Margin  0.48  inches

LPI          6

Top Margin   0.17  inches

Text Len     64    lines