Front Desk Manager Masood Hospital, Lahore

[CME UPDATES]

Every patient's experience begins at the Front Desk.

Masood Hospital is looking for an experienced and motivated Front Desk Manager to lead our reception and patient registration services. We are seeking a leader who believes that efficiency, professionalism and genuine hospitality work together to create an exceptional patient experience.

This role is ideal for someone who enjoys building teams, developing people, solving problems and creating an environment where patients and visitors feel welcomed, respected and cared for from the moment they enter the hospital.

Key Responsibilities

• Lead and supervise all Front Desk operations, including reception, registration, admissions support and appointment services.
  
• Develop and maintain a culture of courtesy, professionalism and hospitality throughout the Front Desk Department.
  
• Ensure efficient patient registration, appointment scheduling and smooth patient flow while minimizing waiting times.
  
• Coach, mentor and evaluate Front Desk staff to maintain high standards of customer service and professional conduct.
  
• Handle patient complaints promptly, professionally and compassionately while ensuring appropriate follow-up.
  
• Monitor departmental performance through KPIs, quality indicators and patient feedback.
  
• Ensure accurate documentation, billing coordination and compliance with hospital policies and quality standards.
  
• Coordinate closely with consultants and clinical departments to support efficient hospital operations.
  
• Prepare departmental reports and recommend improvements to enhance patient experience and operational efficiency.
  

Eligibility

• Bachelor's or Master's degree in Business Administration, Healthcare Management, Hospital Administration or a related discipline.
  
• Minimum five years' progressive experience in hospital Front Office operations, including supervisory or managerial responsibilities.
  
• Strong leadership, communication and interpersonal skills.
  
• Working knowledge of Hospital Information Systems (HIS).
  
• Excellent organizational and problem-solving abilities.
  
• High emotional intelligence with the ability to remain calm under pressure.
  
• A genuine passion for customer service, hospitality and team development.
  

We Offer

• Competitive remuneration package.
  
• Professional development opportunities.
  
• A supportive, collaborative working environment.
  
• Opportunities for career growth and leadership development.
  

📍Location: Lahore

Interested candidates may send their updated CV to:

jo...@masoodhospital.com