My Pictures are cut off, appear grey

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Graphic Designer

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Jan 22, 2012, 2:17:24 PM1/22/12
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The transfer works but my pictures are cut off and appear partially
grey. how do i fix that?

I saw this in the troubleshooting guide:
http://www.map-pin.com/media-transfer/mediatransfer-2/mediatransfer-frequently-as/troubleshooting/my-pictures-are-cut-off-or-.html

has any one found a solution to this?
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