Help urls

[Mark Cooper]

After updating to Spring 2015 (Onomy) release, I get a 404 error when trying to follow the Help links (before and after login). Has something gone missing from urlpatterns = in urls.py? Or maybe I've failed to configure something somewhere? Thanks for any help you can offer. 

Page not found (404)

Request Method:	GET
Request URL:	http://mediathread.cas.sc.edu/help/

Using the URLconf defined in mediathread.urls, Django tried these URL patterns, in this order:

1. ^$
2. ^accounts/logout/$
3. ^accounts/logout/$
4. ^admin/
5. ^password/change/$ [name='password_change']
6. ^password/change/done/$ [name='password_change_done']
7. ^password/reset/$ [name='password_reset']
8. ^password/reset/done/$ [name='password_reset_done']
9. ^password/reset/complete/$ [name='password_reset_complete']
10. ^password/reset/confirm/(?P<uidb64>[0-9A-Za-z]+)-(?P<token>.+)/$ [name='password_reset_confirm']
11. ^accounts/register/$ [name='registration_register']
12. ^accounts/
13. ^api/asset/user/(?P<record_owner_name>\w[^/]*)/$ [name='assets-by-user']
14. ^api/asset/(?P<asset_id>\d+)/$ [name='asset-detail']
15. ^api/asset/$ [name='assets-by-course']
16. ^api/user/courses$ [name='api-user-courses']
17. ^api/tag/$
18. ^api/project/user/(?P<record_owner_name>\w[^/]*)/$ [name='project-by-user']
19. ^api/project/(?P<project_id>\d+)/$ [name='asset-detail']
20. ^api/project/$
21. ^api
22. ^asset/
23. ^accounts/
24. ^bookmarklets/(?P<path>analyze.js)$ [name='analyze-bookmarklet']
25. ^nocache/\w+/bookmarklets/(?P<path>analyze.js)$ [name='nocache-analyze-bookmarklet']
26. ^comments/
27. ^contact/success/$
28. ^contact/$
29. ^course/request/success/$
30. ^course/request/
31. ^accounts/logged_in.js$ [name='is_logged_in.js']
32. ^nocache/\w+/accounts/logged_in.js$ [name='nocache-is_logged_in.js']
33. ^crossdomain.xml$
34. ^dashboard/migrate/materials/(?P<course_id>\d+)/$ [name='dashboard-migrate-materials']
35. ^dashboard/migrate/$ [name='dashboard-migrate']
36. ^dashboard/sources/ [name='class-manage-sources']
37. ^dashboard/settings/ [name='course-settings']
38. ^discussion/
39. ^explore/redirect/$ [name='source_redirect']
40. ^impersonate/
41. ^jsi18n
42. ^media/(?P<path>.*)$
43. ^project/
44. ^reports/
45. ^save/$ [name='asset-save']
46. ^setting/(?P<user_name>\w[^/]*)/$
47. ^stats/
48. ^smoketest/
49. ^taxonomy/
50. ^upgrade/
51. ^s/
52. ^__debug__/

The current URL, help/, didn't match any of these.

[Susan Dreher]

Hi Mark - 

Help and About are configured via the django FlatPages app in order to allow instances to create customized help content. 

FlatPages: https://docs.djangoproject.com/en/1.6/ref/contrib/flatpages/

To setup a flat page, navigate to the Mediathread /admin/ area, Flatpages, Create. Url should be /help/, select the site for your domain and add your help content. (If you haven't already done so, in the Sites admin area, rename "example.com" to "your domain". 

Our help documentation tailored for the Columbia community and our in-house video upload system is here: http://support.ccnmtl.columbia.edu/knowledgebase/topics/6593. 

And, Nate Autune helpfully added this a few months ago, "Thanks to Rebecca Darling from Wellesley College, who graciously gave

permission to re-publish her "Mediathread Guide for Students" under a
Creative Commons license. Here is a link to where you can download it:
http://bit.ly/MediathreadStudentsGuide"

Cheers,

Susan

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[Mark Cooper]

Hi Susan,

Thanks, I see how it should work now.  (Since "About" on the login page took me to http://ccnmtl.columbia.edu/our_services/tools/mediathread/ I guess I expected "help" to do something similar by default.)

But I still can't seem to make this work. I created /help/ in admin as indicated, but I still get the 404 error. Same goes for help/knowledge base after login  Suggestions? 

Thanks,

Mark 

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[Susan Dreher]

Hi Mark - 

This might possibly related to the Site configuration. Do you have that configured? (Available via /admin/ - Site)

s. 

[Mark Cooper]

Susan,

Well that’s a thrill. I had added my domain but had not deleted “example.com” After deleting that, and making sure mediathread.cas.sc.edu was there, I no longer have any access to the site! 

Request Method: GET

Request URL: http://mediathread.cas.sc.edu/accounts/login/?next=/

...

Traceback:

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/core/handlers/base.py" in get_response

  112.                     response = wrapped_callback(request, *callback_args, **callback_kwargs)

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/views/decorators/debug.py" in sensitive_post_parameters_wrapper

  75.             return view(request, *args, **kwargs)

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/utils/decorators.py" in _wrapped_view

  99.                     response = view_func(request, *args, **kwargs)

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/views/decorators/cache.py" in _wrapped_view_func

  52.         response = view_func(request, *args, **kwargs)

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/contrib/auth/views.py" in login

  49.     current_site = get_current_site(request)

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/contrib/sites/models.py" in get_current_site

  103.         current_site = Site.objects.get_current()

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/contrib/sites/models.py" in get_current

  47.             current_site = self.get(pk=sid)

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/db/models/manager.py" in get

  151.         return self.get_queryset().get(*args, **kwargs)

File "/var/www/mediathread/ve/lib/python2.7/site-packages/django/db/models/query.py" in get

  310.                 self.model._meta.object_name)

Exception Type: DoesNotExist at /accounts/login/

Exception Value: Site matching query does not exist.

Mark 

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[Susan Dreher]

Hi Mark - 

This is a common issue. SITE_ID is specified in settings_shared.py, and defaults to SITE_ID=1 # example.com. I normally just rename example.com to the correct domain to keep the magic "1" id. In your case, just override SITE_ID in your local_settings.py with the mediathread.cas.sc.edu site object id.

See here for more info: https://docs.djangoproject.com/en/1.6/ref/contrib/sites/

Thanks,

Susan

[Mark Cooper]

Hi Susan,

I think I follow. This object id should be an integer, correct, that was assigned in the database at the time I added a site via admin? How do I find out what it is? Trial and error? 

Also maybe you can address best practices about local_settings? Is this depreciated in favor of deploy_specific? (Which I have configured.) 

Thanks! 

Mark 

[Susan Dreher]

Hi Mark - 

The site id will be set to the Site object's database id. The id can be found through the database with a "select * from django_site" query or through the admin by navigating to /admin/sites/, clicking on your site object and viewing the url bar. The number in the url is the object's database id, e.g. for /admin/sites/site/2/, the site_id is 2.

Good point on deploy_specific. I would probably choose deploy_specific/settings.py over local_settings.py in this case. In our shop, local_settings.py is used for very specific and secret configuration information, e.g. the Django secret key.

s.

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[Mark Cooper]

Thanks, Susan. This all worked out. For the benefit of the thread: I could not succeed with SITE_ID in deploy_specific/settings, but I could make it work by adding the line to either local_settings or changing it in settings_shared. — Mark 

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