Re: Problem with VPN

[Scott LeFevre]

Gabriel,

I just checked and I'm able to connect to the VPN without issue.
Your log doesn't really point to the cause of the issue.

Can you ping vpn.medeolinx.com?

Scott LeFevre Medeolinx, LLC "We make drug discovery easier." www.medeolinx.com

On Fri, 2013-06-14 at 10:27 -0400, Gabriel Goncalves wrote:

Hi IT Team,

 

I am trying to VPN into the office and using remote access and I am unable to. I look at the log and I see that it says that the “initialization sequence was completed with errors”. Also, when I go to www.ipchicken.com it says that my IP ends in 121 (Comcast) which I believe is my home provider. Could you please let me know what I should do to fix?

 

I have attached our log below:

 

  DHCP LEASE OBTAINED = Fri Jun 14 10:22:07 2013

  DHCP LEASE EXPIRES  = Fri Jun 14 10:22:07 2013

  DNS SERV = 

Intel(R) WiFi Link 1000 BGN

  Index = 13

  GUID = {8D11D968-02F5-4A21-BFEC-80E9E628DBA8}

  IP = 192.168.2.12/255.255.255.0

  MAC = 00:1e:64:80:df:a0

  GATEWAY = 192.168.2.1/255.255.255.255

  DHCP SERV = 192.168.2.1/255.255.255.255

  DHCP LEASE OBTAINED = Fri Jun 14 10:05:06 2013

  DHCP LEASE EXPIRES  = Fri Jun 14 10:05:05 2013

  DNS SERV = 192.168.2.1/255.255.255.255

Realtek PCIe FE Family Controller

  Index = 12

  GUID = {E2E3C865-1B44-4E2C-BBA6-2B212F965717}

  IP = 0.0.0.0/0.0.0.0

  MAC = 00:26:2d:b1:47:a8

  GATEWAY = 0.0.0.0/255.255.255.255

  DHCP SERV = 

  DHCP LEASE OBTAINED = Fri Jun 14 10:22:07 2013

  DHCP LEASE EXPIRES  = Fri Jun 14 10:22:07 2013

  DNS SERV = 

Fri Jun 14 10:22:07 2013 Initialization Sequence Completed With Errors ( see http://openvpn.net/faq.html#dhcpclientserv )

 

 

Thank you

Gabriel Goncalves

[Scott LeFevre]

Gabriel,

When you have a few minutes, I can try to get into your system via remote control and see if I can figure out why its not working.

Download one of these clients:
For Windows --> http://download.teamviewer.com/download/TeamViewerQS_en.exe
For Mac --> http://download.teamviewer.com/download/TeamViewerQS.dmg

They don't install but just run so I can gain access.  When the software runs, it will give you a partner ID and password.  Email me both of those and I'll be able to get on to your computer.

Scott LeFevre Medeolinx, LLC "We make drug discovery easier." www.medeolinx.com

On Fri, 2013-06-14 at 10:46 -0400, Gabriel Goncalves wrote:

Hi Scott,

 

I think I was able to pin vpn.medeolinx.com

Ping statistics for 207.250.181.209+:

      Packets: Sent =4, Received = 4, Lost = 0

 

I used VPN while in the office about 2 days ago, so I am not sure what happened. Also, when I tried to connect remotely I use the name “wc1” and “wc2” and not the “brca1” and “brca2” (which Shaw is using).

 

Thank you

Gabriel

 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3345 / Virus Database: 3199/6410 - Release Date: 06/14/13

[Scott LeFevre]

Your welcome.

Scott LeFevre Medeolinx, LLC "We make drug discovery easier." www.medeolinx.com

On Fri, 2013-06-14 at 13:49 -0400, Gabriel Goncalves wrote:

Hi Scott,

 

Thank you for helping me today. I reinstalled the VPN software and now I am able to access the office computers remotely. I am still planning on installing Windows 7 on my computer so that this problem is avoided in the future.

 

Thank you

Gabriel