Fwd: HCL Technologies Pooled Campus Drive for B.E/ B.Tech CSE/IT/ECE/EEE/E&IE) BA/BCom/BTech/BCA/ BSc/2014/15/16 BATCH in Chennai Institute of Technology - Reg
SANTHI.K MEC-AP/IT
From: Kishore Tariq A <kishor...@mahendra.org>
Date: Fri, Sep 2, 2016 at 2:40 PM
Subject: Fwd: HCL Technologies Pooled Campus Drive for B.E/ B.Tech CSE/IT/ECE/EEE/E&IE) BA/BCom/BTech/BCA/ BSc/2014/15/16 BATCH in Chennai Institute of Technology - Reg
To: mecs...@mahendra.info, mces...@mahendracollege.com, mits...@mahendratech.org, miet...@miet.asia, mecw...@mecw.org
Dear sir/madam,
Kindly share the mail with the needy alumni.
-Kishore Tariq.A
From: Placement CIT <plac...@citchennai.net>
Date: Fri, Sep 02, 2016 at 2:24 PM
Subject: Fwd: HCL Technologies Pooled Campus Drive for B.E/ B.Tech CSE/IT/ECE/EEE/E&IE) BA/BCom/BTech/BCA/ BSc/2014/15/16 BATCH in Chennai Institute of Technology - Reg
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Greetings Dear Head of the Department, Training & PlacementsThis is B.Sambath Kumar, Placement Officer at Chennai Institute of Technology,
HCL Technologies are organising their pooled campus drive at our campus tentatively scheduled to be held in the 2nd week of September, to the below mentioned JD's.
We take this opportunity to invite your students meeting the mentioned eligibility criteria to this campus drive. Kindly share the details of the eligible candidates in the prescribed format attached along with.
Please feel free to contact by mail or phone, preferably by email for any further clarification.
CTC Offered : INR 2 LPA
Job Description
Requirement 1
Skill: Service Desk | Work Location: Noida/Bangalore/ Chennai
Qualification: BA/BCom/BTech/BCA/ BSc/ B.E/ B.Tech (CSE/IT/ECE/EEE/E&IE) | Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout in academics
Role: He/she will be responsible in providing 100% voice support to the clients and online technical resolution
Skill sets:
· Voice based technical support experience in a global environment
· Basic technical knowledge of PCs
· Knowledge of MS Outlook troubleshooting, Internet and Networking
· Technical Knowledge of operating systems like Windows XP
· Good communication and conversation skills (verbal and written)
· Willingness to work in 24*7 environment
Requirement 2
Skill: DC Ops | Work Location: Noida/Chennai/ Bangalore | Qualification: BA/BCom/BTech/BCA/ BSc/ B.E/ B.Tech (CSE/IT/ECE/EEE/E&IE) | Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout in academics
Role, responsibilities, and skill sets:
· L1 support experience on Windows/Unix Servers, AD, Network Devices
· Good troubleshooting skills
· Fundamental knowledge of Networks
· Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
· Excellent Verbal, Email communication skills.
· Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
· Willingness to work in 24*7 environment
· Work experience with the following:
§ Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
§ Incident, Problem, Change lifecycle process.
§ Any ITSM tool e.g.: Remedy, Peregrine etc.
§ Batch job scheduling.
§ Start/stop backup jobs.
§ Backup monitoring tools like Networker.
§ Generating Reports through Dashboard, Remedy etc.
Responsibilities
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
• Identify, evaluate and prioritize customer problems and escalations
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.
About HCL Technologies
HCL Technologies Limited is an Indian global IT services company headquartered in Noida, Uttar Pradesh. It offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing. HCL has offices in 31 countries to provide services across industry verticals, including aerospace & defense, energy & utilities, independent software vendors, manufacturing, professional services, servers & storage, automotive, financial services, industrial manufacturing, media & entertainment, retail & consumer, telecom, consumer electronics, government, life sciences & healthcare, medical devices, semiconductors, and travel, transportation & logistics.
HCL Technologies is on the Forbes Global 2000 list and is one of Asia’s Fab 100 Companies.
Thanks & RegardsB.Sambath KumarPlacement OfficerSarathy Nagar, KundrathurChennai - 600069Mobile: 8939917083Email id: plac...@citchennai.netWebsite: www.citchennai.edu.in
