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Instruction and discussion forum for MC's Support Team training - Aug 20 through Sept. 10 2012.
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Mike Hincks
, …
jlongsjo
21
3/8/13
_Course Forum Check-in
I am here On Friday, August 17, 2012 4:37:36 PM UTC-6, Mike Hincks wrote: As soon as you read this
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_Course Forum Check-in
I am here On Friday, August 17, 2012 4:37:36 PM UTC-6, Mike Hincks wrote: As soon as you read this
3/8/13
Mike Hincks
, …
Mike Hincks
17
4/2/13
WK 1 – 04 EXERCISE “MC Ops Ex House”
So are you saying we can't create a service or product so good people would be willing to wait
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WK 1 – 04 EXERCISE “MC Ops Ex House”
So are you saying we can't create a service or product so good people would be willing to wait
4/2/13
Mike Hincks
, …
csimpson
10
3/25/13
WK 2 – 02 EXERCISE “Mapping a Value Stream”
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WK 2 – 02 EXERCISE “Mapping a Value Stream”
3/25/13
Mike Hincks
, …
jlongsjo
14
3/13/13
WK 1 – 03 DISCUSSION “People vs. Tools”
Tools - like our KB, Salesforce, and WebEx - definitely make for improvement, but we must have people
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WK 1 – 03 DISCUSSION “People vs. Tools”
Tools - like our KB, Salesforce, and WebEx - definitely make for improvement, but we must have people
3/13/13
Mike Hincks
, …
jlongsjo
20
3/13/13
WK 1 – 02 DISCUSSION “Mass Production vs Lean Enterprise"
Primary Business Strategy We are definitely on the Lean Enterprise side here - we focus on solving
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WK 1 – 02 DISCUSSION “Mass Production vs Lean Enterprise"
Primary Business Strategy We are definitely on the Lean Enterprise side here - we focus on solving
3/13/13
Mike Hincks
, …
jlongsjo
18
3/12/13
WK 1 – 01 DISCUSSION “Business Benefits”
Our team could benefit by having to do less work to get our job done. This could be achieved through
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WK 1 – 01 DISCUSSION “Business Benefits”
Our team could benefit by having to do less work to get our job done. This could be achieved through
3/12/13
Mike Hincks
, …
csimpson
12
3/7/13
WK 2 – 01 EXERCISE “Value-Add and Non-Value”
Customer Call 1. Gather contact info a. 2min b. non-value-added 2. Gather preliminary customer
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WK 2 – 01 EXERCISE “Value-Add and Non-Value”
Customer Call 1. Gather contact info a. 2min b. non-value-added 2. Gather preliminary customer
3/7/13
Mike Hincks
, …
csimpson
11
3/5/13
WK 1 – Q&A
Mura- asymmetrical(absence of symmetry) unbalanced u=unbalanced a=asymmetrical
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WK 1 – Q&A
Mura- asymmetrical(absence of symmetry) unbalanced u=unbalanced a=asymmetrical
3/5/13
Mike Hincks
, …
csimpson
13
3/5/13
WK 1 – 06 EXERCISE “7 Forms of Waste”
Transport: Commute, FTP transfer Waiting: Waiting for deployment to run, waiting for VM to boot.
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WK 1 – 06 EXERCISE “7 Forms of Waste”
Transport: Commute, FTP transfer Waiting: Waiting for deployment to run, waiting for VM to boot.
3/5/13
Mike Hincks
, …
csimpson
12
3/5/13
WK 1 – 05 DISCUSSION “Concepts and Ideals”
Simplicity in any task is of great importance to any organization. I am not saying that a simply task
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WK 1 – 05 DISCUSSION “Concepts and Ideals”
Simplicity in any task is of great importance to any organization. I am not saying that a simply task
3/5/13
Mike Hincks
, …
Chanse
6
12/12/12
WK 3 – 07 EXERCISE “Going to Gemba”
Unfortunately in the position I'm in working the swing shift, I'm not in a position to do
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WK 3 – 07 EXERCISE “Going to Gemba”
Unfortunately in the position I'm in working the swing shift, I'm not in a position to do
12/12/12
Mike Hincks
, …
Chanse
7
12/12/12
WK 3 – 06 DISCUSSION “Strategy Deployment”
A little more cross-departmental discussion would probably help. TS, QA and dev having more
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WK 3 – 06 DISCUSSION “Strategy Deployment”
A little more cross-departmental discussion would probably help. TS, QA and dev having more
12/12/12
Mike Hincks
, …
Chanse
8
12/11/12
WK 3 – 05 DISCUSSION “Visual Management”
A display board is an easy tool to spot with very little effort. After you get into a habit of doing
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WK 3 – 05 DISCUSSION “Visual Management”
A display board is an easy tool to spot with very little effort. After you get into a habit of doing
12/11/12
Mike Hincks
, …
Chanse
6
12/11/12
WK 3 – 04 EXERCISE “Creating Standard Work”
Update case progress weekly Check the date of the last case update sent to the customer (partner). If
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WK 3 – 04 EXERCISE “Creating Standard Work”
Update case progress weekly Check the date of the last case update sent to the customer (partner). If
12/11/12
Mike Hincks
, …
Chanse
8
12/11/12
WK 3 – 03 EXERCISE “5S an Area of Your Work”
I picked my computer desktop. Before it just had icons scattered about. I used the 5S to combine the
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WK 3 – 03 EXERCISE “5S an Area of Your Work”
I picked my computer desktop. Before it just had icons scattered about. I used the 5S to combine the
12/11/12
Mike Hincks
, …
bmiller
10
10/25/12
WK 3 – 02 DISCUSSION “Applying Flow and Pull Tools at MasterControl”
I love the concept of Creating work modules or work cells. Imagine small groups of 3 taking ownership
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WK 3 – 02 DISCUSSION “Applying Flow and Pull Tools at MasterControl”
I love the concept of Creating work modules or work cells. Imagine small groups of 3 taking ownership
10/25/12
Mike Hincks
, …
bmiller
10
10/25/12
WK 3 – 01 DISCUSSION “Applying Customer and Value Stream Tools at MasterControl”
The 5 Ws and 1 H Seems like this is what we use every day in tech support. What is wrong, when did it
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WK 3 – 01 DISCUSSION “Applying Customer and Value Stream Tools at MasterControl”
The 5 Ws and 1 H Seems like this is what we use every day in tech support. What is wrong, when did it
10/25/12
Mike Hincks
, …
bmiller
9
10/2/12
WK 2 – 04 DISCUSSION “Kaizen”
Ryan has some important points he has brought up. I believe to achieve bigger goals, we need to focus
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WK 2 – 04 DISCUSSION “Kaizen”
Ryan has some important points he has brought up. I believe to achieve bigger goals, we need to focus
10/2/12
Mike Hincks
, …
bmiller
9
10/2/12
WK 2 – 03 EXERCISE “Developing Improvements”
1. We need a way to cut back time spent waiting on customers to send us their database. perhaps
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WK 2 – 03 EXERCISE “Developing Improvements”
1. We need a way to cut back time spent waiting on customers to send us their database. perhaps
10/2/12
Mike Hincks
8/17/12
WK 3 – Q&A
Please post any questions about Week 3 process and/or content in this thread. Just select this note,
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WK 3 – Q&A
Please post any questions about Week 3 process and/or content in this thread. Just select this note,
8/17/12
Mike Hincks
8/17/12
WK 3 – 00 AGENDA and Learning Tasks
Welcome to Week 3 of our MC Ops Ex Improvement Team training. This announcement posting lists the
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WK 3 – 00 AGENDA and Learning Tasks
Welcome to Week 3 of our MC Ops Ex Improvement Team training. This announcement posting lists the
8/17/12
Mike Hincks
8/17/12
WK 2 – Q&A
Please post any questions about Week 2 process and/or content in this thread. Just select this note,
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WK 2 – Q&A
Please post any questions about Week 2 process and/or content in this thread. Just select this note,
8/17/12
Mike Hincks
8/17/12
WK 1 – 00 AGENDA and Learning Tasks
Welcome to Week 1 of our MC Support Team training. This announcement posting lists the agenda for
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WK 1 – 00 AGENDA and Learning Tasks
Welcome to Week 1 of our MC Support Team training. This announcement posting lists the agenda for
8/17/12
Mike Hincks
8/17/12
WK 2 – 00 AGENDA and Learning Tasks
Welcome to Week 2 of our MC Support Team training. This announcement posting lists the agenda for
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WK 2 – 00 AGENDA and Learning Tasks
Welcome to Week 2 of our MC Support Team training. This announcement posting lists the agenda for
8/17/12