Fwd: Job.Opportunities with IBM , ( Integrated Technology Delivery )2013 Batch
Anuj Gupta
From: Manish Pant <manis...@galgotiasuniversity.edu.in>
Date: Mon, Oct 28, 2013 at 1:25 PM
Subject: Job.Opportunities with IBM , ( Integrated Technology Delivery )2013 Batch
To: arjunsin...@hotmail.com, decents...@hotmail.com, divy...@hotmail.co.in, mishr....@gmail.com, neeraj...@rediffmail.com, nehaw...@yahoo.com, pathak....@gmail.com, rahul.s...@yahoo.com, shreyan...@yahoo.com, Nagendra Pratap Singh <singh.na...@gmail.com>, ssharma...@gmail.com, vishal.v...@rediffmail.com, ya80...@gmail.com, ABHINAV VARDHAN <abhinavva...@gmail.com>, Adil Khan <adilkha...@gmail.com>, Aditya kumar <aadi...@gmail.com>, Ankita Manekar <maneka...@gmail.com>, Arjun Singh <arjuns...@gmail.com>, aru mehrotra <amehro...@gmail.com>, Deepika Agarwal <deepikaag...@gmail.com>, deepti sharma <deepti.s...@gmail.com>, Dushyant Singh <dushyant...@gmail.com>, Gurmeet Singh <g4gurme...@gmail.com>, kavish agarwal <kavis...@gmail.com>, kuldeep singh <kuldeeps...@gmail.com>, Kushal Sarin <kushals...@gmail.com>, madhu honey <madhu.h...@gmail.com>, Manika Sharma <msmanis...@gmail.com>, MANISH SHARMA <maddy...@rediffmail.com>, Mayank Mishra <mayan...@gmail.com>, Megha Mittal <megha.m...@gmail.com>, mohit goel <mohitgo...@gmail.com>, pankaj kumar <pak...@gmail.com>, Pradeep Sharma <prin...@gmail.com>, prateek mishra <pma...@yahoo.co.in>, Priyanka Mishra <mishra.p...@gmail.com>, Priyanka Ojha <ojha.pr...@gmail.com>, rizban ahmad <rizbanahm...@gmail.com>, Shalini Asija <asijash...@gmail.com>, shikhar singh <shikhars...@gmail.com>, shria puri <shria...@yahoo.com>, Shubhendu sachin <shubhend...@gmail.com>, Suvarn Singh <suvarnku...@gmail.com>, Vikas Sharma <vika...@gmail.com>, Zuyyina Khan <zuyyi...@gmail.com>, kfa...@yahoo.com, prash.g...@yahoo.com, Shweta enjoyng life <sweta...@gmail.com>, yashn...@yahoo.in, Anuj Gupta <anujs...@gmail.com>, megha rawat <meghar...@gmail.com>, Nilay Srivastava <nilay.sri...@gmail.com>
Interested students need to fill the registration form latest by 5:00 PM on 30th Oct'13 (given in the below mentioned link)
https://docs.google.com/forms/d/1TC5gL8kcEmYpXlU0BK2eRzB_3jq771mE7Hfcf8ggWKo/viewform
Job Description
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will
require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Mandatory Skills
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)
# Flunecy In Communications Skills (both spoken and written)/ soft skills
# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and
night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Eligibility Criterion
Additional Information
# Working in shifts is a mandate. Candidates applying and selected for
the job will be expected to work in shifts - including evening and
night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
|
Manish Pant
|
Training & Placement Officer/
Assistant Professor(Mechanical Engg)
T./Fax 0120-4513804 • M. 919711216002/918800896002 • manis...@galgotiasuniversity.edu.in • Galgotias Educational Institutions • Greater Noida , India • www.galgotiacollege.edu, http://www.galgotiasuniversity.edu.in/ |
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