OT: Problems with Flexlm LMTOOLS v11.13 after upgrading to Maya 2018

[Morten Bartholdy]

I realize this is not a Maya specific question, but since many of you have had to deal with it, I thought I would ask here, since Autodesk Support is 6+ hours away and so far not terribly helpful.

We just installed Maya 2018 coming from 2016, so we were informed we needed to upgrade our flexl to LMTOOLS v11.13. Problem is, after that we are unable to obtain licenses from our license server, which worked fine before.

I followed the installation guide meticulously and have since then been through a number of troubleshooting giudes, to no avail. We can of course ping the license server and riuled out IPv4 /IPv6 issues, plus turned all firewalls off to rule out port issues.

When launching Maya we get a Licensing Error: Network License Not Available Error [-15.570.0]

Have any of you come across this and found a way to fix it?

Any advice will be much appreciated.

Best

Morten

[mikael persson]

They have support in Germany that is very helpful. Though, it might take some time before they get back to you.

Mikael

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[Scott Bell]

Make sure the licence.env file in your maya/bin folder is set to network and not standalone. This has been a problem for us in previous versions sometimes.

[Morten Bartholdy]

For general information, I contacted Autodesk support on the phone, as they were slow to get back to me and time down was running. After a longer teamviewer session the problem was resolved for one workstation(!) 

It turns out we have to follow an arduous procedure on each workstation to get connection from workstations and renderclients to LMTOOLS v11.13 on our license server.

Basically manually removing licensing connectivity files in the installation path, app specific windows paths and setting permissions for each Autodesk application, including older installs.

I find the whole thing absolutely ridiculous and a great waste of our time. I can only deem it sloppy or inept programming on the part of Autodesk and Flexera.

I should mention the Autodesk supporter on the phone was very helpful and got things working, but this is not the way it is supposed to be. He admitted they have a large number of licensing issues atm, so there.

Morten