Crashing when connecting to instrument

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owen....@gmail.com

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Jul 14, 2022, 8:30:56 PM7/14/22
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We have a QE classic Tune 2.12, each time I opening it then click on the Q-exactive instrument type and then connect instrument the program crashes. Log file is empty. 

We are very interested in trying the prioritized method, any advice by anyone who has tried it would be appreciated. 

Thank you!

owen....@gmail.com

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Jul 14, 2022, 8:49:18 PM7/14/22
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Video recording of problem
ohovey_uwo_ca_Splashtop_Recording_20220714_202839_QE_01.mp4
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