E-ticket Itinerary Receipt
Joke Grinman
For the first time in a long time, I traveled on a ticket that was purchased (in the US) at a travel agent. Our travel party got itinerary receipts, not e-tickets. At the end of the itinerary receipt, there was a brief description of fare restrictions; but there was no notice of terms incorporated by reference, as I'd always seen with my past e-tickets.
My understanding of Federal regulations is that whatever document you get that embodies the contract of carriage is supposed to have this notice of terms being incorporated by reference. I'm in a dispute now with the airline about fees, so this technicality is relevant.
They should have also provided you with a link where you can view your itinerary - something like a link to viewtrip.com which is Galileo's customer facing portal; or checkmytrip.com the equivalent for Amadeus.
Can someone tell me why it is such a nightmare to receive a detailed receipt? I've notcied recently if booking flights through my mobile app that I'm not receiving an email with confirmation of payment.
It does seem like it should be easier. It's a little clunky, but the best way I've found is to go into Flight->Manage Reservations-> and manually input Confirmation # and traveler name. Once the reservation comes up, there is a "Resend Receipt" button in the upper right part of the window. You can click on it to have a receipt with cost information emailed to you.
One would expect to go to "My Accounts", select the trip, and see "print receipt" as with EVERY other airline in the world...Southwest does not have this. Nor is it sent to my email always consistently... or ever (itinerary yes, receipt-no) I have to turn these in for the month they are billed not traveled in so SW who deals with innumerous business commuters in Texas should be hip to the rules of the road by now.. (or rules of the air) Why are they so archaic and difficult??
Many business travelers need to apply to be reimbursed, or submit a detailed receipt to balance against a corporate charge, as soon as possible after booking, since that process can often take quite a while.
Sadly Southwest is the worst when it comes to receipts.
I fly a lot and my company refuses to accept southwest receipts because they are missing a lot of information. Sadly I am told that we will have to no longer use southwest because of this.
As a company I would say the same thing. Even my uber receipts have more information on them.
Currently their receipts are a complete joke and look extremely unprofessional. It is really a shame to have to deal with this from a business stand point.
Once ticket payment is processed, we issue your e-ticket itinerary to your personal e-mail, fax number, etc.
You must present your e-ticket itinerary when passing through immigration and customs, so please keep it with you at all times throughout the entire journey.
After printing your issued e-ticket itinerary in advance, present it during check-in to quickly and conveniently receive your boarding pass.
Airline ticketing is not as simple as it may seem to passengers. It is a complex process that involves many systems, interactions, and regulations. This article aims to explain how ticketing works, what a ticket is, which accreditations an agency should have in order to issue tickets, and how to sell flight seats without having major certifications.
Speaking of flights, conducted by several airlines, only one of them owns a ticket at any given moment. This possession makes the airline responsible for the passenger and updating their status (checked-in, boarded, flown, etc.)
Airline ticketing is the final stage of the complex flight booking process. For a passenger, who buys the flight via a website, it may seem like a single flow since everything goes so smoothly and fast. But in fact, there are three separate steps, each consisting of multiple procedures.
The itinerary receipt contains all necessary information about the air travel allowing passengers to manage their travel, go through a check-in procedure, and just keep important details related to the journey at hand. And though the structure and design of the document vary from airline to airline, commonly the data is divided into the following logical sections.
If you booked direct with us you can view and print a copy of your itinerary on ba.com at any time, using Manage My Booking - simply enter your British Airways booking reference and your last name. If you have the credit card number that was used to pay for your booking, you can also print and/or email a duplicate e-ticket receipt.
Once in your booking please firstly check that we have the correct email address for you, within the "Contact details" section. Then, if you scroll further down the page (towards the bottom) you'll see the option "Print/email e-ticket receipt" within the "Administration" section.
Please be aware that we're unable to issue e-ticket receipts addressed to anyone other than the payment cardholder/Paypal account holder. This means if you're claiming your travel expenses back from somebody else after you've paid, we can't create a document in their name containing your e-ticket information and price breakdown.
We're sorry but we can't help you with obtaining a duplicate or replacement e-ticket receipt if you booked through a travel agency, online travel agent or another airline - you'll need to ask that same company.
E-tickets in the airline industry were devised in about 1994,[1] and have now largely replaced the older multi-layered paper ticketing systems. Since 1 June 2008, it has been mandatory for IATA members to use e-ticketing. Where paper tickets are still available, some airlines charge a fee for issuing paper tickets.
When a reservation is confirmed, the airline keeps a record of the booking in its computer reservations system. Customers can print out or may be provided with a copy of a e-ticket itinerary receipt which contains the record locator or reservation number and the e-ticket number. It is possible to print multiple copies of an e-ticket itinerary receipt.
Passengers with e-tickets are required to check-in at the airport for a flight in the usual manner, except that they may be required to present an e-ticket itinerary receipt or personal identification, such as a passport, or credit card. They can also use the Record locator, often called booking reference, a code of six letters and digits. Producing a print-out of an e-ticket itinerary receipt may be required to enter the terminal of some airports or to satisfy immigration regulations in some countries.[citation needed]
Several websites assist people holding e-tickets to check in online in advance of the twenty-four-hour airline restriction. These sites store a passenger's flight information and then when the airline opens up for online check-in the data is transferred to the airline and the boarding pass is emailed back to the customer. With this e-ticket technology, if a passenger receives his boarding pass remotely and is travelling without check-in luggage, he may bypass traditional counter check-in.
The ticketing systems of most airlines are only able to produce e-tickets for itineraries of no more than 16 segments, including surface segments. This is the same limit that applied to paper tickets.
Another critical limitation is that at the time e-tickets were initially designed, most airlines still practiced product bundling. By the time the industry began 100% e-ticket implementation, more and more airlines began to unbundle previously included services (like checked baggage) and add them back in as optional fees (ancillary revenue). However, the e-ticket standard did not anticipate and did not include a standardized mechanism for such optional fees.
IATA later implemented the Electronic Miscellaneous Document (EMD) standard for such information. This way, airlines could consistently expose and capture such fees at time of booking through travel reservation systems, rather than having to surprise passengers with them at check-in.
As part of the IATA Simplifying the Business initiative, the association instituted a program to switch the industry to 100% electronic ticketing. The program concluded on June 1, 2008, with the association saying that the resulting industry savings were approximately US$3 billion.[3]
In 2004, IATA Board of Governors set the end of 2007 as the deadline for airlines to make the transition to 100% electronic ticketing for tickets processed through the IATA billing and settlement plan;[4] in June 2007, the deadline was extended to May 31, 2008.[5]
As of June 1, 2008 paper tickets can no longer be issued on neutral stock by agencies reporting to their local BSP. Agents reporting to the ARC using company-provided stock or issuing tickets on behalf of an airline (GSAs and ticketing offices) are not subject to that restriction.
Amtrak started offering electronic tickets on all train routes on 30 July 2012.[6] These tickets can be ordered over the internet and printed (as a PDF file), printed at a Quik-Trak kiosk, or at the ticket counter at the station. Electronic tickets can also be held in a smart phone and shown to the conductor using an app. Mobile tickets are common with operators of US commuter train networks (e.g. MTA LIRR and Metro North) but they are usually only offered on the US version of the App Store and only accept US-issued credit cards as the app's payment page asks the user for the credit card's ZIP code to complete the purchase.
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