Print plugins probleme

[Ayoub Geoart]

Hello everyone,

I’m using MapStore version 2024.02.02 deployed as a .war on Apache Tomcat.
The Print plugin is enabled in my configuration, but it doesn’t work – the button doesn’t even appear in the toolbar/menu, although it is selected in the admin interface.

I’ve already checked the localConfig.json and confirmed that the plugin is listed under desktop plugins, and I also configured printUrl → pdf/info.json. Still, nothing shows up.

Has anyone faced this issue before? Any ideas on how to make the Print tool appear and work properly?

Thanks in advance!

[Tobia Di Pisa]

Hi Ayoub,

Are you sure you have also included the printing package/profile? Maybe this documentation can help you.

Regards,

    Tobia Di Pisa

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Dott. Ing. Tobia Di Pisa
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[Ayoub Geoart]

  Hi Tobia, I followed your instructions, but I still have the same problem: the print icon doesn’t appear.  

[Tobia Di Pisa]

Dear Ayoub,

Probably the printing backend is not well installed. Try opening the browser dev console and see if there is a failing request (e.g. in info.json or other involving the printing) in the network tab when you load MS and share it here 

Regards,

     Tobia Di Pisa

Il giorno mar 26 ago 2025 alle ore 14:58 Ayoub Geoart <ayoub....@gmail.com> ha scritto:

  Hi Tobia, I followed your instructions, but I still have the same problem: the print icon doesn’t appear.  

Le vendredi 22 août 2025 à 17:47:48 UTC+1, Tobia Di Pisa a écrit :

To view this discussion, visit https://groups.google.com/d/msgid/mapstore-developers/7f0ed93a-be6e-4123-bfba-2063b8699fb4n%40googlegroups.com.

[Ayoub Geoart]

  Dear Tobia, here is the Network tab when I load MS.  

[Tobia Di Pisa]

Hi Ayoub,

indeed, it seems your MS is invoking:
https://dev-mapstore.geosolutionsgroup.com/mapstore/pdf/

instead of:
https://dev-mapstore.geosolutionsgroup.com/mapstore/pdf/info.json

This is the cause of the issue. You need to ensure the path in the URL is properly resolved. Most probably it is something related to your current setup for which the printing troubleshooting section can help.

Regards,

     Tobia Di Pisa

To view this discussion, visit https://groups.google.com/d/msgid/mapstore-developers/1be38762-4d0d-46f2-b91b-059d015e8d12n%40googlegroups.com.