MapInfo 9.5 keeps crashing

[nicholas....@mainroads.qld.gov.au]

I have a mapbasic script for processing the cadastre, that I have been
using for years. I have run this script on every version of MapInfo since
version 7, and it has worked fine. Until now.

In MapInfo 9.5, it crashes. MapInfo itself dies, without even an error
message about which line in the script it is up to.

I have modified the script, inserting print statements to a log file, which
has allowed me to track the progress through the script. The log file
survives MapInfo crashing.

Unfortunately for me, the crash happens at a different place every time.
There is no particular table or operation that stands out.

The script itself is straightforward, but long. Tables are opened; records
are searched for, deleted and added; tables are saved and closed. There
are two nested loops, and some simple queries that usually only return
a single record. There are no spatial operations at all, all searches are
based upon column values only.

So, while the script is tedious (that's why its a script) I don't consider
it
particularly taxing. Checking my computer's resources reveals that
the CPU and RAM are barely touched. I've cleared out my temp files,
so that isn't it. I've run it on a computer with no other applications
running
and it still crashes.

The most frustrating thing is that the script runs fine on MapInfo 9.0 and
all the other versions before that.

So I wanted to ask the list. Anyone know about any resource problems
with MapInfo 9.5? Too much opening and closing of tables leading
to a crash?

nick

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[Peter Horsbøll Møller]

Nick,

 

What OS are you running on?

Are all the crashes connected to certain operations, like select, insert, update ?

 

Peter

[nicholas....@mainroads.qld.gov.au]

> Nick,

> What OS are you running on?

Windows XP

> Are all the crashes connected to certain operations, like select, insert,
> update ?

No. It crashes on deleting a record, or closing a table, etc. It crashes
at different points in the script each time I run it and I haven't been
able to isolate a specific statement.

[Peter Horsbøll Møller]

Nick,

 

- Are your tables placed locally or on a server?

- Try to clean up your Windows temp folder.

- Make sure you use Select ... Into MYSELECTION Noselect to avoid creating many temporary files.

 

These are just a couple of generel suggestions.

I don't have a good explanation of why your application is crashing

 

Peter

[nicholas....@mainroads.qld.gov.au]

> - Are your tables placed locally or on a server?

All tables (and the mapbasic script) are held locally
on C: drive.

> - Try to clean up your Windows temp folder.

I did that. I even wiped the hard drive, re-installed
Windows XP, installed only MapInfo 9.5, and it still
crashes.

> - Make sure you use Select ... Into MYSELECTION *Noselect* to avoid
creating
> many temporary files.

I did as you suggested and ran the test again.

MapInfo crashed again.

> These are just a couple of generel suggestions.
> I don't have a good explanation of why your application is crashing

In my office, it is IT policy to have the virus checker McAfee (v8.5)
running on all desktops. I am wondering if the virus checker is
interfering with MapInfo.

Has anyone heard of any conflicts between MapInfo and virus checkers?

What virus checkers do other people tend to run?

[Julian Flint]

Hi Nick,

I recently had an issue with my Microsoft Dynamics CRM client which kept
putting a big load on the workstation. I found that if XP was grinding
away having issues with this, that if I opened up MI it would freeze,
not respond and pretty well drop the whole OS.
You running the CRM client at all?
I ended up uninstalling the CRM client and use the CRM web interface. MI
has been fine since.



Cheers,
Julian

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[Sarah]

Hi

regarding the question "Has anyone heard of any conflicts between
MapInfo and virus checkers?"
I had one yesterday in fact! I had a problem installing Mapbasic with
the virus checker on. Was most strange as for two computers it worked
fine a few weeks ago new 9.5 version, same installation and same virus
checker.

Then last week I had to reinstall one of computers completely for
other reasons and then the only thing that would not install
afterwards was Mapbasic. Very wierd as was no problems with other
software. I turned of the virus checker as it seem to be some kind of
glitch that hangs for a while and then crashes the system everytime I
tried to install it! Very worrying. On the off chance it could be
something barring the installation I thought it might be the virus
checker. When turning off the checker it worked fine to install. I
haven't yet tried to run a complicated script on it (we haven't any to
check yet as all need working on!) but short ones run ok with the
checker back on again. Not that solves your problem but there must be
something there causes a conflict. Can you not try turning it off to
let the script run and see if it makes a difference?

Sarah

[nicholas....@mainroads.qld.gov.au]

> Hi

> regarding the question "Has anyone heard of any conflicts between
> MapInfo and virus checkers?"

> Can you not try turning it off to
> let the script run and see if it makes a difference?

> Sarah

No. In my office running the virus checker is compulsory and
password-protected. Only one person in the IT staff has the
authority to turn it off and I haven't made contact with
them yet. I am not hopeful.

[nicholas....@mainroads.qld.gov.au]

IT staff agreed to turn off the McAfee virus checker for me.

I ran the test and MapInfo still crashed. So, the virus checker
is not the problem.

IT staff also showed me how to access the error messages
in Windows XP's event log.

Start | Control Panel | Administrative Tools | Event Viewer | Applications

In the log I found a ".NET Runtime 2.0 Error"

the description being,

"Faulting application mapinfow.exe, version 9.5.0.62, stamp 48e67ba5,
faulting module micore.dll, version 9.5.0.62, stamp 48e67b91, debug? 0,
falt address 0x002c27e0."

Is .NET something new to MapInfo 9.5?

[Uffe Kousgaard]

Yes, since version 9.5 you can call .NET static functions from MapBasic
applications. But I'm not really sure it brings you any closer to a
solution. You could try to re-install .NET.

Regards
Uffe Kousgaard

----- Original Message -----
From: <nicholas....@mainroads.qld.gov.au>
To: <mapi...@googlegroups.com>
Sent: Friday, October 24, 2008 8:04 AM
Subject: [MI-L] Re: MapInfo 9.5 keeps crashing

>

[Eric_Bl...@mapinfo.com]

Nicholas,

While the MapInfo-l community is great at offering suggestions (and they are often right), a situation such as yours should be reported to technical support and will probably require some reproducible example of the problem and your system information (service packs, system information, etc) . The guesses being presented are just that. While we have seen issues with McAffee configurations (we use it here with no problems for Professional) there is nothing you have told us that would point to that in particular.

Eric Blasenheim
Chief Product Architect
Pitney Bowes Business Insight [MapInfo]



Mail List:grbounce-yvy1equaaaajbprysysrydkk7vpghp_9=mail_list=mapin...@googlegroups.com

From:	nicholas....@mainroads.qld.gov.au on 10/23/2008 04:03 PM ZE10
To:	mapi...@googlegroups.com
cc:

Subject:	[MI-L] Re: MapInfo 9.5 keeps crashing

> - Are your tables placed locally or on a server?

All tables (and the mapbasic script) are held locally
on C: drive.

> - Try to clean up your Windows temp folder.

I did that. I even wiped the hard drive, re-installed
Windows XP, installed only MapInfo 9.5, and it still
crashes.

> - Make sure you use Select ... Into MYSELECTION *Noselect* to avoid
creating
> many temporary files.

I did as you suggested and ran the test again.

MapInfo crashed again.

> These are just a couple of generel suggestions.
> I don't have a good explanation of why your application is crashing

In my office, it is IT policy to have the virus checker McAfee (v8.5)
running on all desktops. I am wondering if the virus checker is
interfering with MapInfo.

Has anyone heard of any conflicts between MapInfo and virus checkers?

What virus checkers do other people tend to run?