Raster engine error: 2

[Shirley Zheng]

Hi there,

My workmate came to me for help recently. Everytime when she zooms in and out of the basemap the message 'Raster engine error:2' shown as below comes up. Her mapinfo version is MapInfo Pro 15.2. 

I am an Arc user so I can't really help her. I tried to google this message error but not much help from the internet. Does anyone know why? Much appreciated. 

[CDR Group]

That is not MapInfo v15.2!

15.2 is 64-bit and therefore has a ribbon interface.

Either v12.5 or v15.0.

Some extra tools going on there as well.....

 

Regards

 

John Ievers

CDR Group
www.cdrgroup.co.uk
Tel: 01433 621282
Fax: 01433 621292
Specialists in Geographic Information Systems

CDR Group is the trading name of Contract Data Research Ltd.
Registered address Eccles House, Eccles Lane, Hope, Hope Valley, S33 6RW.
Registration No. 1972326
VAT No. GB373 3117 67

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[Shirley Zheng]

Thank you John. Yeah she told me it was MapInfo Pro 15.2 but I think you might be right. The extra toolbar is for our state fire mapping, which works with both MapInfo 12.5 and 15.2. I believe the error message is not caused by the extra tool as I have it with my MapInfo too...

[Peter Horsbøll Møller]

What format are the images? ECW, JPG?

 

Peter Horsbøll Møller

Pitney Bowes

[Shirley Zheng]

Hey Peter,

They are ECW

Thanks. 

[Peter Horsbøll Møller]

OK, here’s something to try out.

 

MapInfo Pro is using raster handlers for opening raster files. Each raster format can potentially be supported by several raster handlers – MapInfo Pro will use first one it finds.

 

The order of the raster handlers is determined by their file extension. The must begin with RH and therefor it’s the third letter that sets the order. A file type of RHA will be tried before a type of RHX and so on.

 

The raster handler files are all located in the MapInfo Pro installation folder, typically C:\Program Files (x86)\MapInfo\Professional.

 

When I look in my installation folder I have at least three different ECW raster handlers (and one from the Discover package).

-          ecw4.rhd

-          ecw.rhl

-          ecw.rhx

 

If you see the same, try to rename ecw.rhl to ecw.rha to make this the first ecw raster handler.

 

Peter Horsbøll Møller

GIS/LI Presales Specialist

Location Intelligence | MapInfo

 

M: +45 29 133 769

peter....@pb.com | @phorsbollmoller

pitneybowes.com/dk | mapinfo.com

[Nesh P.]

Since we started to use ECW in my company, I get complaints about this error occasionally.

I believed that this happened because our files are on a network file server (we have not so good network infrastructure) and windows sometimes loses connection for a second to shared resource where our ECW rasters are stored.