MapInfo 12 refuses to start

[Data Directions]

Hi,

 

I just went to start my MapInfo 12.01 today and it didn’t start.

 

It simply gave me the error message:

 

MapInfow.exe – Application error. The application was unable to start correctly (0x0000005). Click Ok to close the application.

 

I’ve tried re-installing (using both “Repair” and “Modify”) and still get the error message.

 

Does anyone have any ideas before I call tech support (after lunch)?

 

Many thanks,

 

Bill

 

William Donaldson

GIS Applications Manager

 

Data Directions

240 Jersey Street

Wembley, Western Australia

6014

Australia

 

mobile: 0401 67 1889

email: bi...@datadirections.com.au

web: http://www.datadirections.com.au

 

[Anupam]

Hi Bill,

It appears your startup menu has got mucked up or something. This error (0x0000005) generally comes when something gets stuffed in program files or start up menu. can you do a system restore before you try anything else?

Here's hoping that fixes it. 

Anu

[Flavio Hendry]

Hi Bill

Don't know if that applies to you ... I have the same problem and I
figured out it is caused by some interaction with FME. If you use FME,
try to start FME first and then MapInfo. One other way is to start
MapInfo as Admin if you are on Win7 or 8 (right mouse, run as Admin).

Mit freundlichem Gruss / Best regards
Flavio Hendry

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[Cinda Graubard]

I had the exact same problem this morning. I did an uninstall and clean install which fixed it. Before that I uninstalled .net framework 4 and 4.5 and reinstalled those but that did not fix the problem. How strange...wondering if a windows update may have corrupted something.

Cinda Graubard

GeoMax

Sent from my iPhone

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[Cinda Graubard]

I don't have a separate installation of FME but did use the new Universal Translator the last time MI was running prior to this problem. Trying to run as administrator didn't work.

Sent from my iPhone

[Data Directions]

Thanks to all who replied.

 

Prior to me receiving the first piece of advice from Anupam, I contacted MapInfo phone support and they setup a remote session on my computer.

 

They had to uninstall / re-install twice, including also uninstalling Discover 2013.

 

But my machine is finally back to it’s working state, so as Cindy mentioned, it may have been some “overnight” Windows update that may haved caused issues!

 

Cheers,

 

Bill

--

[Ali Mehrabian]

I had the same thing happen to me yesterday morning. I had to uninstall/reinstall to version 12.0.0 to get it back up and working. Very odd indeed. I am hesitant to re-install the patch.

[Data Directions]

Further to my queries yesterday, I have confirmed that the 12.01 patch causes the problem, at least on a Windows 7 X64 operating system.

 

I confirmed this by applying the 12.01 patch today and the resulting “Application failed to start” error occurred.

 

Uninstalling MapInfo and re-installing the “base version, 12.0” solved the problem.

 

It will be interesting to see if the 12.02 patch (due within the next week) also suffers from the same issue.

 

Regards,

[CDR Group]

Hi Bill

 

The v12.0.1 patch is only for Windows 8 users anyway.

Not required for Win7 users.

 

Regards

 

John Ievers

CDR Group
www.cdrgroup.co.uk
www.browse-a-map.co.uk
Tel: 01433 621282
Fax: 01433 621292
Specialists in Geographic Information Systems

CDR Group is the trading name of Contract Data Research Ltd.
Registered address Eccles House, Eccles Lane, Hope, Hope Valley, S33 6RW.
Registration No. 1972326
VAT No. GB373 3117 67

[Caroline Hilton @ Pelican GeoGraphics]

Is anyone having this problem using Norton360? From what I've heard this may be linked to a Norton360 update rather than a Windows one. The fix seems to be either a re-install or a system restore.

Caroline