transfer a license from computer to another computer

[hila]

hi all,

I try to install Map info software to my new laptop, I did the
following steps:
1)I Transfer license from the old computer installation and send it to
activ...@mapinfo.com
received the message " You recently sent a Transfer Request File to
Customer Service. The transfer was successful. You may now activate
the product on another computer."
2)Installed the software in the new place with the serial number and
access code and generated a file
request.XML.
3)received the file response.XML
4)tried to activating the product through Map info but I had problem
i got the following massage.
"unable to process the response. invalid XML response document"

I'm sure i used the right XML file.

do any of you know how to solve this?

thanks,

Hila

[Bill Thoen]

hila wrote:
> 4)tried to activating the product through Map info but I had problem
> i got the following massage.
> "unable to process the response. invalid XML response document"
>

That looks like a job for Customer Support. I doubt that there's very
many here with direct experience with that.

Of course a flat statement like that aways smokes out the two or three
hundred lurkers who do this every day and they'll want to know who am I
for making it sound like they don't exist?

Either way, you'll get an answer soon. But do let C.S. know that the
automatic service didn't serve you. I found them all to be pretty
helpful the few times I've had to actually talk to a human to solve a
problem the cybernetic staff ('bots, 'droids and web scutters )
couldn't handle.

--
- Bill Thoen
GISnet - www.gisnet.com
303-786-9961

[Endah Kristi]

Hi Hila,   I've found the same case for my client's MIPro. With the error message - I checked the .xml file and I didn't find the Serial Number and Access Code in the first response.xml file. Please the instruction in this document : http://testdrive.mapinfo.com/techsupp/miprod.nsf/kbase_by_product/F1344E6B43B4D7E8852572BC004B31EE.   Below is the response from PBBI CS to me, might be helpful =)   ========================================= Some users to have to perform 2 email activations to successfully complete activation. Process this response file to complete the Activation but note that an error will be thrown. When the error is thrown, please follow the instructions in this doc: Document URL: http://testdrive.mapinfo.com/techsupp/miprod.nsf/kbase_by_product/F1344E6B43B4D7E8852572BC004B31EE to generate a 2nd email request xml file and forward to activ...@mapinfo.com for processing as usual - you will receive a 2nd email response xml file back which should complete your activation. We apologize for any inconvenience caused by the additional steps required to complete the activation process. Thank you.  =========================================      Regards, Endah     --- On Mon, 8/3/10, hila <hil...@gmail.com> wrote:

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[hila]

thanks so much for your help
I'll try.

On Mar 9, 5:33 am, Endah Kristi <kristy...@yahoo.com> wrote:
> Hi Hila,
>  

> I've found the same case for my client's MIPro. With the error message - I checked the .xml file and I didn't find the Serial Number and Access Code in the first response.xml file. Please the instruction in this document :http://testdrive.mapinfo.com/techsupp/miprod.nsf/kbase_by_product/F13....

>  
> Below is the response from PBBI CS to me, might be helpful =)
>  
> =========================================
> Some users to have to perform 2 email activations to successfully complete activation.
> Process this response file to complete the Activation but note that an error will be thrown.
> When the error is thrown, please follow the instructions in this doc:

> Document URL:http://testdrive.mapinfo.com/techsupp/miprod.nsf/kbase_by_product/F13...
> to generate a 2nd email request xml file and forward to activat...@mapinfo.com for processing as usual - you will receive a 2nd email response xml file

> back which should complete your activation.
> We apologize for any inconvenience caused by the additional steps required to complete the activation process.
> Thank you. 
> ========================================= 
>  
>  
> Regards,
> Endah
>  
>  
>

> --- On Mon, 8/3/10, hila <hila...@gmail.com> wrote:

>
> From: hila <hila...@gmail.com>
> Subject: [MI-L] transfer a license from computer to another computer
> To: "MapInfo-L" <mapi...@googlegroups.com>
> Received: Monday, 8 March, 2010, 8:12 AM
>
> hi all,
>
> I try to install Map info software to my new laptop, I did the
> following steps:
> 1)I Transfer license from the old computer installation and send it to

> activat...@mapinfo.com

> received the message " You recently sent a Transfer Request File to
> Customer Service.  The transfer was successful.  You may now activate
> the product on another computer."
> 2)Installed the software in the new place with the serial number and
> access code and generated a file
> request.XML.
> 3)received the file response.XML
> 4)tried to activating the product through Map info but I had problem
> i got the following massage.
> "unable to process the response. invalid XML response document"
>
> I'm sure i used the right XML file.
>
> do any of you know how to solve this?
>
> thanks,
>
> Hila
>
> --
> You received this message because you are subscribed to the Google Groups "MapInfo-L" group.
> To post to this group, send email to mapi...@googlegroups.com.

> To unsubscribe from this group, send email to mapinfo-l+...@googlegroups.com.