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Couple weeks ago i purchased SG's Sci-Fi Pack, there was no registration code with confirmation email.
Id tried claim my registration from server by typing my email, but still nothing.
Could you help me please.
Heruca
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Jun 17, 2018, 7:40:08 AM6/17/18
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Sorry about that. Code sent just now. Thanks for the heads up.
I now have both your email addresses on file, so that I can associate any future orders more easily. I really need to see about modifying my web store's order page to add a field for the customer's Challenge Code. That would allow me to fulfill orders immediately and not have the occasional order get buried while emails are exchanged back and forth.
Aedis
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Jun 18, 2018, 7:24:53 PM6/18/18
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I second this post, I'm seeing the same issue with SG's Sci-Fi Pack. Also, "Claim from server" doesn't seem to work.
Heruca
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Jun 18, 2018, 8:20:53 PM6/18/18
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Not really the same issue. You just bought it a little over an hour ago, and I have not yet received your Challenge Code. Hence I cannot issue a corresponding registration code, not can I have the server issue you one via "Claim from server" until I have that information.
Richard Walker
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Jan 1, 2019, 3:27:06 PM1/1/19
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I bought and licensed within the last hour or so.
I then bought a bunch of paid add ons. I've received no emails with registration codes and "claim from server" does not seem to do anything.
Should I just continue to wait?
Heruca
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Jan 1, 2019, 3:49:59 PM1/1/19
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Your order has been filled. Fortunately, I'm working this holiday.
Still waiting to receive your second Challenge Code, though.
Roman Coluzzi
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Jan 11, 2021, 8:20:33 AM1/11/21
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hello, yesterday i bought 3 add-ons and i doesn't recieve my registration code... the "claim from server" option doesn't work. i sent my challenge code yesterday for the liscence, and same problem, i doesn't recieve any response... sorry for my english i'm french lol!