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Kahlil Algya

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Aug 2, 2024, 11:14:18 AM8/2/24

to mantblineanchet

I am having an issue with playing Netflix content through Safari since upgrading to Yosemite. Specifically, Netflix will start to play the content and then display an error after a few seconds. The error reads "Whoops, something went wrong... display error. There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirror using airplay."

My monitor is HDCP compliant (HP ZR30W) and it's the only monitor connected to my 2014 MacPro. I presume this is an issue with the latest version of Safari and all the next extensions Apple added to support Netflix streaming without the Silverlight plugin.

What has changed all of a sudden that we get these HDCP errors. I was watching Starttrek discovery when suddenly after about 5/10 minutes of play it stopped and gave me this error. This must be a bug in Safari / OSX and or Netflix. I never had any problems before today using netflix on my mac.

The problem still persists with MacOS 10.13.2 and Safari 11.02. I suspect that Apple is not interested in fixing the problem: too busy selling iPhones. I've had no problems with Chrome and Netflix. Maybe Apple will realize that first you switch to Chrome then to the Pixel phone then to those (relatively cheap) powerful Windows machines.

Carolyn - My Silverlight plug-in was already properly configured. With Yosemite & Safari 8.0, Netflix no longer uses Silverlight. Instead, it plays content using HTML5. So, the plugin should not be the issue.

Actually, I posted the same question a few days ago, this is how I fixed it: Enter Netflix and go to your account, then to your profile, then to Playback settings and there, uncheck the bottom option (prefer HTML5 instead of Silverlight), you should be able to play movies again... obviously, you have to have Silverlight in your computer.

I'm running into this same problem. I also recently installed Yosemite. For me though, it stopped working when I updated my Adobe Flash plugin today. Although, I'm not sure that should be related. Switching my netflix preference to Silverlight, as was suggested above, worked and now I can play netflix again. But This seems like it should be unnecessary.

Unplugging the second monitor from the thunderbolt-VGA adaptor fixed the issue, and now Netflix plays with the HTML5 setting turned on! So it would appear that the second monitor was the problem. Which would track with what this page says:

The page states that a Thunderbolt-DVI connector should work. Luckily this monitor has both, so the next thing I will try is to buy a Thunderbolt-DVI adaptor and retest with both monitors attached (I don't have one at the moment). If that works, I'll post the results, maybe next week.

This kind of stinks because I've always been two-monitor dude, I like having a movie playing on one monitor while I work on the other for example. For now, until I get the adaptor, I'll switch netflix back to using silverlight, which seems to still work with both monitors attached.

This issue only occurs on my desktop MacPro. I also own a MacBook Pro. If I change the Netflix HTML5 settings, then my MacBook Pro will lose the benefit of HTML5 and longer battery life. Of course it doesn't matter too much for the desktop MacPro.

My monitor is HDCP compliant as well and I only have one connected. It's connected by a third-party Thunderbolt-to-DisplayPort adapter (not mini-displayport). Maybe I should try the HDMI and see if it works, although I hate HDMI. Thanks for the idea!

While this workaround may work, you should not be forced to use one sort of monitor or another with a computer that you own. If you google HDCP, you'll see that it's been broken since before it was actually released and therefore serves no purpose other than to annoy and antagonize legitimate users. It is totally unacceptable to me that Apple is doubling down on this technology with Yosemite/HTML5. I have an old projector that still works great with DVI but does not support HDCP. That means I can't watch iTunes videos, and now apparently can't watch HTML5 videos. I am certainly not about to replace working technology because of a software problem. What a waste.

I do have this problem too but it just happens with one movie. After that it tells me that there is no space left in my device to download it but I'm not trying to download it. Other movies work fine!

It's not networking, all other apps have no issue streaming, just TV / iTunes content. Been watching Netflix and other things just fine. And of course nothing has changed on local network configuration.

This is more than a simple connectivity issue. It is localized to Apple and iTunes. My DNS resolves just fine everywhere and I have both a WiFi and Ethernet(Gig) connected AppleTV. I can access all other content HBO Now, Netflix etc. I was half way through my movie when it cut out. If I had to guess it cutoff while trying to validate/authenticate the content against my purchase entitlement. If I had to guess...

I have this problem trying to watch a purchased movie John Wick 3, but only with this movie, I can watch other purchased movies just fine, very frustrating. I did the troubleshooting steps even though this error only occurs on the one movie and still not working, this is ridiculous.

That doesn't automatically rule out the network, and issues can come at any time and without any changes having been done. Those other services adapt to the connection whereas iTunes is fixed and higher quality. Without doing an actual investigation and proper troubleshooting you can't come to any such conclusion.

Lightning av adapter to HDMI no longer working after IOS16 update. Updated to current iOS 16.0.3 using Apple certified cord, turned off and on, phone is updated and backed up. It work until ios16. Another phone works, but not updated to the iOS16. For example Netflix mirrors from phone to tv and will play the trailer, but once I hit play the screen goes black and says now playing on your tv. But is not playing anything. How can I fix this issue? Thank you.

Not helpful at all. The update to IOS 16 is not compatible with the AV digital lightning plug. We full time RV and do not have WiFi. We depend on the AV plug adapter. We even bought a new one. My wife just purchased the new 14, she had s 6 which worked great. Our iPad worked great until we updated to the 16. Now nothing works. You all need to fix this and quick passing the buck to the other streaming platforms.

I called tech support and got to one of the higher-ups. He actually acknowledged it is an IOS 16 series software issue and that Apple is aware of it. Trouble is, he didn't give any specifics as to when it would be fixed or how. He thought probably through another IOS upgrade. Yikes !! Very maddening.

I am having the same issues with streaming Netflix, Prime Video, HBO Max, etc. I've upgraded to iOS 16.1 as well, without any successful "fix". I am using a certified Apple OEM lightning to HDMI adapter. I've attempted the use of all SIX of my certified Apple OEM lightning to HDMI dongles with zero success of each. Either I have a black screen on my TV with audio or I have no audio and a "stuttering" video display whereby the video plays in slow motion for a second then pauses, plays again in slow-mo for a second then pauses...and so forth. Currently ONE streaming apps worked successfully...Disney+. I find it a sickening shame that I've paid for six lightning to HDMI cables at the cost of nearly $50 each and the so called "much needed" updates fail to accommodate and keep useful purpose with an Apple designed and sold accessory.

My original issue was that the "Lightning Digital AV Adapter" stopped working for one specific iPhone (connecting via HDMI to a TV for screen mirroring and Fitness+ playback). The TV would not recognize any input, the same adapter worked with a different iPhone.

My wife and I sat down this evening to watch a Prime Video we had been looking forward to watching......could not use our lightning to HDMI adaptor since updating our phones to iOS 16.2-----unbelievable. I've spent hard earned money on cables and an official Apple adapter so we can mirror movies to our TV screen in the rural area we live. Everything has worked perfectly the last couple of years until updating our iPhones to the latest software. I've been a loyal Apple customer for over 35 years and this takes the cake. We are so disappointed in how this has been handled by Apple. There should have been an immediate update released to address this issue. Apparently we are one household out of many that are presently dealing with this issue. We also do a lot of traveling in our motor home and will not be able to mirror movies to our tv until this issue is fixed. Highly disappointed.

This is ridiculous advice. Both my adaptors worked perfectly with the equipment I have until I updated to IOS 16 and now neither works! Also tried them on 2 tv's so it is not anything that I can do to fix it. This is a major bug that apple needs to fix.

Holy THANK YOU for that comment. I live remote and have spent many hours and money trying to figure out what is wrong with my phone and/or device and Apple keeps blowing it off with aloof canned suggestions and responses that are totally not helpful but incredibly time taxing.

I have a similar problem...with most of my streaming apps. Using the lightning to HDMI adaptor works fine for screen mirroring, such as using google, or photos, static content, but not for video. I've read recently that there are quite a few people with similar issues. Most of my streaming apps play, but are choppy, and have no audio. It seems this happened after I upgraded to an iPhone 14, and ios16. Everything worked great previously, iPhone 11, ios15.7. Help?