Download [PDF] It's All about Service How to Lead Your People to Care for Your Customers By - Ray Pelletier

[etywfsd twfsdga]

Ray Pelletier's It's All about Service: How to Lead Your People to Care for Your Customers

By : Ray Pelletier Institute

READ THIS BOOK

 

DOWNLOAD It's All about Service: How to Lead Your People to Care for Your Customers

 

Book Synopsis :

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their

Book Detail :

Author : Ray Pelletier

Pages : 256 pages

Publisher : Wiley

Language :

ISBN-10 : 0471716758

ISBN-13 : 9780471716754

 

Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.

Supporting : PC, Android, Apple, Ipad, Iphone, etc.

================*================