Download [PDF] Your Call Is (Not That) Important to Us Customer Service and What It Reveals About Our World and Our Lives By - Emily Yellin

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Emily Yellin's Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

By : Emily Yellin Institute

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DOWNLOAD Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

 

Book Synopsis :

Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it?s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse?who hasn?t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin?s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the

Book Detail :

Author : Emily Yellin

Pages : 320 pages

Publisher : Free Press

Language :

ISBN-10 : 1416546901

ISBN-13 : 9781416546900

 

Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.

Supporting : PC, Android, Apple, Ipad, Iphone, etc.

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