Download [PDF] Taking Your Customer Care to the Next Level Customer Retention Depends Upon Customer Care By - Nadji Tehrani

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Download Or Read PDF Taking Your Customer Care to the Next Level: Customer Retention Depends Upon Customer Care Free Full Pages Online With Audiobook.

Companies spend big money and significant resources to acquire new customers while they tend to give little thought about how to hold onto clients who are heading for the exits. That's a mistake. Businesses need to change their thinking on this front and retool their strategies to dedicate more time and effort to retain the customers they already have. They can do that by elevating the customer experience. The new book "Taking Your Customer CareTM to the Next Level" explains how. Authors Nadji Tehrani and Steve Brubaker, both Customer CareTM experts, take readers on a journey that explores the importance of repeat business, and how to go the extra mile to keep customers coming back. The book looks at the role of content, leadership, listening, marketing, mobile, people, personalization, social media, training, and video in Taking Customer CareTM to the Next Level. Customer experience has become a hot topic in recent years, and companies are pushing the message that they are keenly .

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[*] Download PDF Here => Taking Your Customer Care to the Next Level: Customer Retention Depends Upon Customer Care

[*] Read PDF Here => Taking Your Customer Care to the Next Level: Customer Retention Depends Upon Customer Care