Download [PDF] Reinventing the Wheel The Science of Creating Lifetime Customers By - Chris Zane

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Chris Zane's Reinventing the Wheel: The Science of Creating Lifetime Customers

By : Chris Zane Institute

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Book Synopsis :

When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service.Chris Zane isn?t a management consultant or professor preaching a theory of customer service; he?s a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane has become a business celebrity, including being featured in the most recent round of American Express television ads.Featured in the New York Times and in Associated Press articles and bestowed numerous awards for its unique business practices and outstanding customer relations, Zane?s Cycles has produced ideas thought by many to be pie-in-the-sky. But these counterintuitive concepts have proven to be hard-headed and effective. For example, Zane?s offers a trade-in program for families who can turn in bicycles their kids have outgrown for a 100

Book Detail :

Author : Chris Zane

Pages : 240 pages

Publisher : BenBella Books

Language :

ISBN-10 : 1935618156

ISBN-13 : 9781935618157

 

Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.

Supporting : PC, Android, Apple, Ipad, Iphone, etc.

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