Diginut Warranty

[Miriam]

Heyeveryone, i just got to this post due to having the same problem.

After reading all comments and did everything its said in here, nothing worked for me, so i thought to myself: "whats the loss ifr i keep trying?" And i managed to get it WORKING!!

Everytime i placed the left earbud in the case, the light was red for half a second and then green again. So i kept taking it out and putting it back (4-5 times before i realized it was keeping red turned in (meaning it was charging) for 1-1,5 seconds. And so i kept pulling the bud out everytime the light turned green and putting it back again. After about 10 times the bud was actually charging and was then charging for about an hour, an hour and a half (maybe less as i was not counting).

After charging complete i was able to see the bud in the app (no need to reconect, forget device or anything) and all was working fine.

This worked! I had tried everything when my left bud wouldn't work right out the box: restarting phone, resetting buds, disconnecting buds, killing the Bluetooth, uninstalling galaxy wear, checking the connections, cleaning the buds, nothing worked.

Then I just kept removing the left bud from the case and putting it back over and over about 10 or so times and eventually the light turned red. A few minutes later a notification popped up on my phone warning of a low battery on the bud. About an hour later the bud was charged and worked fine.

Hey @Asia0712! Is anything blocking one of the Galaxy Buds? Try cleaning them to remove any obstruction with a soft toothbrush or a piece of cotton. Also, please make sure that the Galaxy Buds are fully up to date by heading to: Galaxy Wearable app > About earbuds > Update earbuds software > Download and install. Also, turn your Bluetooth off and on, on your paired phone; wait about 20 seconds and then turn it back on. Finally, proceed with a reset of the buds via: Samsung wearable app > About earbuds > Reset.

Hi Asia0712, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:

1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.

2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it.

3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds

If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

Suddenly, my left earbud will not connect to my phone (S10). In the wearable app, the right one will connect while there is a red "!" by the left bud. This bud will also not emit any sound. When charging in my case, the case will only show its red LED when the left bud is in it (despite having it on charge for 24 hours).

I am extremely worried as these buds were a birthday present and I do not have the receipt (although I do have everything else including the warranty card and proof they were collected from my local Argos on a certain date - just no proof of purchase).

I purchased these buds under a year ago and they have worked perfectly up until yesterday; all of a sudden, the left earbud just wouldn't connect. I've tried literally solution provided but to no avail, and I can not reset them because you need both buds connected in order to reset, can anyone help? Provided is what my Wearable app screen looks like, and proof that it does not let me reset. I know that it is not my device because even when connected to my laptop, the same problem persists. I can not get the left one to work at all. When placed in the charging pod, the LED light appears red despite the fact that I have had them charging for a while, multiple times. I even added a small weight to ensure that the bud was pressed down to the two metal charging connectors, but even that did not work. I also reset all of the apps involving them, reset my bluetooth connection, etc. Nothing. Please help ;-;

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