email problems

[Music House Productions]

Hello

I have been having problems with my emails from my site where they are sent directly to the Trash folder.

Following advice at the MWUG latest meeting I was advised to install WP Mail SMTP which I did however the problem still persists.

The e-mails are sent from the site on the 'Contact Us' page and the online shop which utilises Woo Commerce.

I use eM Client for my emails with MailWasherPro as the spam blocker.

Any advice would be most welcome.

Many thanks

Keith Farrington

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[Andreas Andrews]

Hi Keith,

You could try sending out emails to an alternative commonly used consumer email service (Gmail, Yahoo etc.) in order to see if it automatically gets flagged as spam and goes into the spam folder of those inboxes. That will let you know if it's just your email provider flagging it as spam or if others are also considering your emails to be spam.

Now I'm thining about it, you specifically said that emails are going in your trash and not your spam. If they are being marked as trash (ie. to go in the recycle bin or to be deleted) that is a whole other issue, and one which I've only seen on one occaision on G-Suite/Google Workspace and it was a complicated issue. It's possible to check with your email service provider to see why emails are being marked as deleted when you are sure you haven't deleted them yourself, but I'm going to continue on the basis that they are going into spam and not trash.

If your messages are indeed going into the spam folder, be sure to gather information and provide it as accurately as possible so it can be looked into by others.

One thing you can do is check the email headers and I often find clues in there about the stage at which an issue is occuring.

Some more things that might help:

- Check the 'from' name is clear to the people receiving your email. You can use your first or company name, whatever they will recognise so they don't flag your emails as spam before they're even opened.

- Avoid image heavy emails (transactional and unmodified service emails from WP/woocommerce etc. are probably just fine)

- Don't send bulk emails from an address that isn't linked to your domain, for example it should be us...@yourdomain.com and not usern...@gmail.com

- You may need DKIM and SPF records set up to ensure email authentication is as good as it can possibly be.

Something to consider is the originating IP of the email and if that IP might be blacklisted based on past activity. It is possible to have an IP taking off the blacklist in some cases I think. Sending out emails from shared hosting (web servers that have many websites and emails coming from the same IP but belonging to different users) is in my opinon always asking for trouble, but it's been a while since have been doing that and things might have changed.

Bit of a hodge-podge of stuff there, but one of those points may be of use,

Andreas

[Michael Cropper]

It's highly likely to be DNS record related, that's where I'd start to look. You're likely missing a few records which is resulting in mail from your server being untrusted, hence ending up in junk. There is a handy tool to help with debugging issues like this, https://www.contradodigital.com/2020/06/23/how-to-test-the-spammyness-of-your-emails/

Hope that helps

Regards,

Michael

[Keith Farrington]

Many thanks for your interest in my problem.

 

I now appear to have resolved the it by going through my settings, albeit I am not convinced how!!

 

The only issue I have now is that occasionally when turning the computer on it shows a problem in the ‘WP Mail SMTP’ plugin that it is not working with the fault shown as

 

Mailer: Other SMTP

SMTP Error: data not accepted

 

As soon as I run the ‘Email Test’ It functions normally.

 

Any suggestions?

 

Keith Farrington

 

Sent from Mail for Windows 10

 

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