Mandy Victoria
Piperion Giles
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
We do hope you enjoy your purchase from us. If for any reason you are unhappy with your Victoria Jane McKenna product, you can return it to us for a refund or exchange, provided you follow our policy guidelines. These are:
1. Notify us within 28 days of you receiving the goods that you wish to return an item and we will advise of our authorisation. Please quote your order number during all correspondence. You can email us at customer...@victoriajanemckenna.comor call us on +44 (0) 844 884 9266.
3. Goods must be returned unworn, undamaged and complete with all labels and tags as originally attached. The item should be placed in the original packaging, wrapped in the tissue paper, ribbon and within the branded box.
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this contract at any time by giving one month's notice if we tell you extra terms apply that are disadvantageous to you; and
1.4.3 specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the product details at any time during the online checkout process.
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here). 2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3.2 You place an order on the site by adding your chosen goods to the shopping cart, proceeding to the checkout and making payment for those goods. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
3.2.1 When you place your order at the end of the online checkout process when you click on the \u2018pay now\u2019 button we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website the link to the form. If you use either of these options, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (eg by email) without delay\u2019
5.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.5.1 you shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
6.8 We do not make deliveries to any addresses outside of the UK. However, we do deliver to British Forces Post Office (BFPO) addresses (although please check that you are allowed to send the goods to a BFPO address as some goods are restricted or prohibited).
6.9 We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, click on the \u2018product details\u2019 button at any time during the online checkout process.
7.3 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy[HF1] or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
9.1 Your legal rights under the Consumer Rights Act 2015 (also known as \u2018statutory rights\u2019), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
14.1 Yourprivacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
This website is operated by Victoria Jane McKenna Limited a company formed in England and Wales with company registration number 8790267 and registered office 18 Swaythling Close, Lincoln, Lincolnshire LN6 3DD.
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Victoria Jane McKenna Limited ('we' or 'us') are the 'data controller' for the purposes of the General Data Protection Regulation, (ie we are responsible for, and control the processing of, your personal information).
1.2 This Privacy & Cookie Policy (together with our Terms of Use and Terms of Trading (if applicable)) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.3 We are regulated under the General Data Protection Regulationwhich applies across the European Union (including in the United Kingdom) and we are responsible as data controller of that personal information for the purposes of those laws.
2.1.2 information that you provide by filling in forms on our Site, including but not limited to, information provided at the time of registering to use our Site, subscribing to any service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us;
2.1.5 details of your visits to our Site, including[HF1] traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes [HF2] and the resources that you access.
3.1 We may collect information about your computer, including, where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
3.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer\u2019s hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us to:
3.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, and refuse Essential Cookies (see 4.1 below) you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The \u201CHelp\u201D menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website:
Essential - Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section \u201CHow can I reject or opt out of receiving cookies?\u201D is also an essential cookie. You may not be able to use our Site without these cookies.
Analytics - We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
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