Received Ticket : 62823
BonusLink
Hello Malaysian-properties-2014,
Thanks for getting in touch with BonusLink! We’ve received your enquiry, and we will respond to you shortly. In the meantime, if you’re reaching out about any of the issues below, here’s a quick guide that might help:
How do I change/update my mobile phone number?
At present, you can update your mobile phone number through any of our self-service channels. To help us assist you promptly, please provide the following details so we can process your request as soon as we receive the information.
• Name.
• Mobile Phone Number; old and new.
• IC Number & Copy of IC.
• A mobile statement or telco app screenshot showing your full name and mobile number.
• Reason of phone number change.
Here is how you can request a physical card via the following channels:
BonusLink Website
• Click this link https://bonuslink.com.my/card-redemption
• Select "Order A New Card".
• Click "Add to Cart". Provide the name that you would like to be printed on the card (we recommend following your IC).
• Once done, you'll be led to provide your delivery details and view your order summary. Congrats! You have successfully placed your order.
BonusLink Mobile App
• Click on the ‘BonusLink Card’ on the dashboard
• Select "Request Physical Card" on the top right menu.
• Click "Order A New Card".
• Click "Add to Cart". Provide the name that you would like to be printed on the card (we recommend following your IC).
• Once done, you'll be led to provide your delivery details and view your order summary. Congrats! You have successfully placed your order.
Thanks again, and we’ll be in touch soon!
Regards,
Member Interaction Centre
BonusLink
BonusLink
Hello Malaysian-properties-2014,
Thanks for getting in touch with BonusLink!
Just a quick heads-up that we are away now. But don’t worry, we’ve received your enquiry, and we will respond to you soon. Our operation hours are Monday to Friday, 9 AM to 6 PM (excluding public holidays).
In the meantime, if you’re reaching out about any of the issues below, here’s a quick guide that might help:
Ordered a BonusLink card recently but not received?
Thank you for pre-ordering the Don BLINKKIE Card. We’re sorry for the delay in delivering your new card. The team is restocking the cards and getting them ready for you. We truly appreciate your understanding and patience.
How do I change/update my mobile phone number?
For now, you cannot change your mobile phone number via any of the self-service channels. Please provide the following details to us so we can act on your enquiry as soon as we have the information,
• Name
• Mobile Phone Number; old and new
• IC Number
• Reason of phone number change
Need a BonusLink physical card!
You can order a physical card for 1,500 Points or RM15.00 and it will be delivered to you via courier in 15-20 working days. For a limited time, you may enjoy FREE BonusLink physical card by following the below steps. This only applies to all BonusLink Members who have downloaded the Shell Asia app. If you don’t have the app yet, download the Shell Asia app now before you request for a BonusLink physical card. Remember to apply promo code “PURRCUMA” to enjoy a FREE card instead of using 1,500 BonusLink Points or RM15.00, while stock last or till 15 November 2025 only.
Here is how you can request a physical card via the following channels:
BonusLink Website
• Click this link https://bonuslink.com.my/card-redemption
• Select "Order A New Card".
• Click "Add to Cart". Provide the name that you would like to be printed on the card (we recommend following your IC).
• Once done, you'll be led to provide your delivery details and view your order summary. Congrats! You have successfully placed your order.
BonusLink Mobile App
• Click on the ‘BonusLink Card’ on the dashboard
• Select "Request Physical Card" on the top right menu.
• Click "Order A New Card".
• Click "Add to Cart". Provide the name that you would like to be printed on the card (we recommend following your IC).
• Once done, you'll be led to provide your delivery details and view your order summary. Congrats! You have successfully placed your order.
Thanks again, and we’ll be in touch soon!
Regards,
Member Interaction Centre
BonusLink
BonusLink
Thank you for reaching out to BonusLink. We’d love to hear how we did in assisting you with your recent request: 62823.
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We truly appreciate your time and support. We’re always learning from your feedback.
Warm Regards,
Member Interaction Centre
BonusLink