Fwd: Fw: Fwd: The Transformation in Govt offices overseas - An Experience

[Gangadharan Nair N]

With kind regards,
 

N G Nair, 

Founder-President, 

Bradma Employees' Union, THANE.

BJP Membership No. 100 226 4202

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---------- Forwarded message ----------
From: Ravindran Nair <ravin...@yahoo.com>
Date: 20 November 2014 11:35
Subject: Fw: Fwd: The Transformation in Govt offices overseas - An Experience
To: "N. Gangadharan Nair" <ng.pu...@gmail.com>, Radhakrishnan Nilakanta <ena...@yahoo.com>, "Capt. Nair" <nnn...@gmail.com>, Girija Mohanlal <girija....@gmail.com>, Rekha Nair <rekha...@yahoo.com>, Rakesh Nair <nair...@yahoo.com>

On Wednesday, November 19, 2014 7:50 PM, Janakiraman Venkataraman <janak...@gmail.com> wrote:

Dear All,

An interesting story about the transformation in Indian Government Offices in Australia.  It sounds a bit like a Propaganda literature.

Janakiraman

---------- Forwarded message ----------
From: NARAYANASWAMY RAMANATHAN <n.raman...@gmail.com>
Date: 19 November 2014 13:28
Subject: Fwd: The Transformation in Govt offices overseas - An Experience
To:

Let me tell you the experience my friend  had at the Indian consulate in Sydney yesterday. He had gone there for the life certificate and was amazed at seeing the transformation . Excerpt from his email from Sydney.  

The man at the reception asked me even before I could say anything 'sir have you come for the life certificate'. I said 'Yes'. He asked me to give him the documents, take coffee and have a seat

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Some guys were already sitting and some kept coming. After some time, the councillor came out (I was told later that he comes out every half hour), called out the names, made them sign the certificate, signed it himself and handed it over. I was off in half an hour when the web site says it will take one day

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As though this was not enough, there was an old Anglo Indian pensioner from Railways - William D Fransis on a wheelchair accompanied by his grand daughter. Frail and unable to speak. The consular saw him and asked for his form first. With the form in hand, he went to him and said 'Sir from next year onwards, please do not come here for this certificate. Just go to your treating GP (Doctor), he will sign this certificate. After that please post it to us along with a photo copy of your passport. You will get it back in  a day and if you desire we will also send it to your paying office

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All pensioners present were amazed at the transformation. As though in unison, they all said 'I am going for Modi's public appearance next week'

 
Being a bit curious, I stayed on and started asking the receptionist about this noticeable transformation. He told me the following:

• We have to send to MEA, a monthly report highlighting the problems faced by visitors to the consulate and what actions have been taken to remove or reduce them? This is the result of that
• I asked him to tell me a few other improvements. He started off with an whole list. Let me tell you one of them. They have started a new emergency service. Say  after office hours one learns that ones father has passed away. You SMS your visa request on a given number. If the officer on duty considers it to be an emergency request, he will call you back and speak to you and in all probability for such a case give you a visa the moment you are able to reach him with your passport. I remember my son's tears when he pleaded for a visa to get home after my wife's death. While the Indian embassy tried its best to delay it, his Australian boss in Canberra had to intervene. My eyes are flowing with tears as I remember it while trying to bring this transformation to you. Only one thing has changed since then in the consulate - the PM. The same building
  ​,​
  the same staff
• I left the consulate with my chest high - 56 inches

 
Guys, this is a National Opportunity for us to redeem and rediscover ourselves. Let us contribute in the effort and not derail it. The least we can do is to have patience. Things are happening
 
Please do pass on this First Hand Account of Transformation to those who may not be knowing and to the media which will never publish such good deeds of the man. From my side, I sent an immediate e mail to the PMO with a copy to the Consular and the Ambassador

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Prof N. Ramanathan

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