Shipping time

[valentin svahn]

Today, my MakiBOX has been shipped in Feb. 11th 2014 (tracking number : 15505984852749L), and I'm waiting it arrives since 8 weeks ago (delivery time is 6/8 weeks as it's mentioned on the website).

I contacted the Makible support last week and the only thing they said me is :

"We shipped your order via cargo shipment and recently it is landing England soon, after custom clearance, we will send you by DPD."

It is sooooooooo loooooonnnng...  I'm tired...

Have you contacted support too ?

Valentin (backer since Feb. 24th 2012).

[Jens Rapp]

No, I didn't. My order has been set to IN TRANSFER on Feb 8th. Well, it's not in makibles hand anymore. In so far, i didn't mail them. As soon as the package won't arrive me, I suppose makible would be contacted and the'd contact me...
But i still hope it arrives.. sooon..

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[Willem Lijmbach]

Same here. I suppose I wait another two weeks for the box to arrive before I mail.

 

Sigh.....

[valentin svahn]

@Andreas :

Ok you're lucky ;) Where do you live ?

[Bekir Yenilmez]

Similar here. Item posted on 30th of January, left HK on 22nd of February. Arrived customs on 28th of February.

NO	TARIH (Date)	EVENT	YAPILAN ISLEM	ISLEM YERI (Process Place)	OFIS (Event office)
30/01/14 17:30	2014-01-30 17:30:00	Receive item from customer (Otb)	Gonderi musteriden alinmistir	HONG KONG (Yurt Disi)
07/02/14 11:35	2014-02-07 11:35:00	The item was forwarded to the destination country (Otb)	Gonderi yurt disina sevk edildi (Giden)	HONG KONG (Yurt Disi)
22/02/14 17:00	2014-02-22 17:00:00	Send item abroad (EDI-received)	Gonderi yurtdisina sevk edildi	HONG KONG (Yurt Disi)
25/03/14 08:24	2014-03-25 08:24:56	Receive item at office of exchange (Inb)	Gonderi (Varis)alip verme merkezinde alindi	TÜRKIYE
25/03/14 10:25	2014-03-25 10:25:57	Send item to customs (Inb)	Gonderi gumruge sevk edildi (Gelen)	TÜRKIYE
27/03/14 16:48	2014-03-27 16:48:24	Unsuccessful item delivery attempt (Inb)	Teslim girisiminde bulunuldu veya Teslim edilemedi (Gelen)	TÜRKIYE
28/03/14 09:06	2014-03-28 09:06:23	Unsuccessful item delivery attempt (Inb)	Teslim girisiminde bulunuldu veya Teslim edilemedi (Gelen)	TÜRKIYE
02/04/14 10:12	2014-04-02 10:12:05	Send item to domestic location (Inb)	Gönderi Yurt Içi Merkezine Sevk Edildi	TÜRKIYE
02/04/14 10:12	2014-04-02 10:12:09	Deliver item (Inb)	Gonderi teslim edildi (Gelen)	TÜRKIYE

On Mon, Apr 7, 2014 at 4:54 PM, Andreas Leisibach <aleis...@gmail.com> wrote:

Makible shipped my box on January 22nd and it arrived 5 days ago (April 2nd). So the shipping (can) take more than 2 months...

[Sebastian Herp]

Makible sent mine on February 8th ... still on route ... it's taking forever to ship via slow-boat ... I wonder what happens when I need replacement parts? Ship the faulty one back and wait another 2-3 months for the replacement?

Well ... I wait another 2-3 weeks then ...

Am 07.04.2014 15:54, schrieb Andreas Leisibach:

Makible shipped my box on January 22nd and it arrived 5 days ago (April 2nd). So the shipping (can) take more than 2 months...

On Mon, Apr 7, 2014 at 3:29 PM, Willem Lijmbach <wlij...@gmail.com> wrote:

[Jonathan Buford]

Generally, replacements are reasonably quick, as you are talking about things that usually go via air post.

[Jens Rapp]

However, do you have any ability to track the boat which ships our boxes? Just to see see if they're rowing, sailing or printing...

[Jonathan Buford]

Nope, there is a lot of time also where we are just waiting for customs clearance, etc.

[Jonathan Buford]

We are testing a drop in replacement for the idle wheel currently that we will sell as an upgrade (just to cover costs). The boxes will be going up in price soon, with that additional cost built in.

On 8 Apr, 2014 12:30 am, "Brad Turner" <bradr...@gmail.com> wrote:

I received mine in about 10 weeks for the in transit date. I do however have major problems with the filament feeder like many, and while CS might be quick to get replacements out, they take forever to reply with all the issues. I am trying to get it to feed right in the meantime though. I wonder if they will redesign the feeder (the idler wheel mainly), and if and when they do, if they will send us all the new design. The current one has way too many problems. 

[Valentin Svahn]

Today my Makibox is on the way from UK to France (Tracking number : 15505984852749L).

Delivery date expected : April 15th 2014

http://www.dpd.co.uk/apps/tracking/?parcel=15505984852749*16844&geoSession=eb874ed0-c14e-11e3-ad80-a1a136dd8924

So the shipping time to EU is rather 8/10 weeks than 6/8 weeks.

I am looking forward to play with :)

Valentin Svahn - Designer

http://v.alent.in

____________________________________

[Markus Harms]

Same here for Germany:

http://www.dpd.co.uk/apps/tracking/?parcel=15505984755155*16902&geoSession=340d1070-c151-11e3-82c8-77a1ab985cee

Markus

[Sebastian Herp]

Wow ... ok the tracking suddenly shows something ... 11.4. 5:22 "Oldbury (GB)" ... on its way to Germany I guess ;-)

[Eduard Bespalov]

Same to me. My tracking number 1550 5984755173D finally has appeared. The delivery is on coming Monday.

[Valentin Svahn]

Hey !

Makibox received yesterday. 5 hours building.

Tests has started yesterday but I have a lot of problems with the extruder which grind the filament…

All photos and videos are here : https://plus.google.com/u/0/photos/+valentinsvahn/albums/6002417054924393249?authkey=CPvEw7HeoaX4Pw

[Austin Peasley]

Welcome to the club. That's the most common issue by a very, very wide margin, making it all the more frustrating since it seems like this widespread of an issue would have been caught at some point in the two-year development process...

[kenneth rooks]

Really it's a combination of the zen drive and insufficient cooling of the hot end. If you look on the forums or the google+ makibox group you can see some of the common solutions. For me I printed an alternative extruder , froZen, and added a powerful desk fan angled properly angled to cool the hotend and not the hotbed.

[Valentin Svahn]

Yeah ! I modified the original zen drive and now : it works very perfectly !!!

I modified it with my Dremel :

1 - I sand down all parts around the wheel (on the master piece)

2 - I have inserted the wheel in my dremel, switch on my dremel and sand down it with sandpaper

3 - With the same tips, I made a little groove in the wheel which let the filament run without grinding

I wil publish some photos later ;)

For french users, I created a FB group here : https://www.facebook.com/groups/makibox.fr/

Valentin.

[Willem Lijmbach]

Nice to hear so Valentin! I received mine too last week (at last)  and finished building it yesterday. And it didn't work! The hot end does not heat up, even when installed fresh out of the box. Good job team maxibox, good job.

[Jonathan Buford]

Please send an email to customer...@makible.com with the details so they can help you confirm the issue and get you set up with a replacement, if needed.

[F He]

bonjour 

vous avez déjà attendu combien le temps pour livraison ?

J'ai déjà attendu plus 8 semaine. 

在 2014年4月12日星期六UTC+2下午4时10分59秒，Eduard Bespalov写道：

[Eric Varlet]

Bonjour,

j'ai commandé une makibox en juillet 2013.

 

J'avais un lien vers un tracking pour le transport qui est maintenant supprimé du site de DPD car trop ancien.

je n'ai rien recu.

j'ai relancé makibox par email, mais pas de réponse depuis plusieurs semaines.

faute de réponse j'ai ouvert un litige chez paypal en demandant le remboursement.

Je viens de contacter paypal par telephone, Comme ça fait plus de 45 jours => pas de remboursement possible.  Sauf si nous sommes nombreux a ouvrir un litige a l'encontre du même vendeur . 

dans mon cas, le compte paypal utilisé était "Makible Limited"

il faut donc contacter paypal et ouvrir de nombreux litiges pour être remboursé au delà des 45 jours.

Eric

[Edward Patel]

I have sent a number of emails to support and have received no replays what so ever. I ordered a Makibox etc on 4th April. I have received no messages at all about the order or any other response. It looks really looks like this is a big scam and fraud. I have also tried to call a number of time but they do not answer.

So Jon, can you help out getting messages across? or are you part of the scam?

/Edward