Paperweight 2.0

[Willem Lijmbach]

Well, my experiences so far:

First print head did not work. Had to install an aftermarket one. Which works, good temperature, and, if I twist the extruder by hand, extrudes plastic.

Then, if I start a print job (like the cube) it starts to grind the filament. Even though I have made a groove in the wheel and made sure the extruder runs smooth.

Why the hell isn't my printer printing??? can anyone explain why it does extrude plastic and does move the hot end, but not at the same time???? What can the problem be?

I'm considering throwing this useless working piece of junk in the bin, after three weeks of tweaking around.

[Willem Lijmbach]

Yup. Jon only seems to be present when "reply-skills" of his "customer service" are being questioned. He never had the guts to reply on honest complaints on his too late, too flawed excuse for a product.

2014-05-10 16:23 GMT+02:00 Martin Muckle <mcmu...@gmail.com>:

Count yourself lucky.  Mine left HK on 26th Feb with a shipping time of 4-8 weeks.  The tracking has expired and I am none the wiser.

I placed my order in March 2012.

To be honest I have given up.  I may as well have thrown my $300 in the bin.  IF it arrives it seems it will not work anyway...

Martin Muckle

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[Jonathan Buford]

Hi William,

Sounds like you got a good experience out of your kit. You might want to look at the 1.1 upgrade kit we are introducing soon at cost to current customers.

Thanks,

Jon

[Hassan Zia]

"Soon" is quite a relative term, can we get something more tangible ?? :)  

Sent from my iPhone

[Austin Peasley]

Wait, that's a "good experience"? Being unable to use the product as intended due to (incredibly common) design flaws is a "good experience"?

I'd hate to see what a "bad experience" with a Makibox is...

On a side note Jon, you guys still haven't responded to my emails indicating that I need a replacement hot end shipped to replace the faulty one you shipped me. After I indicated it was ridiculous that you demanded I send the broken end back to you at my own expense (with shipping costing as much as a new hot end from another supplier), you never replied.

[Jonathan Buford]

Austin,

Most first generation products have something that is in need of improvement. In this case, the part that you are referring to still has a failure rate similar to many first shipments of retail products. We did extensive testing and did not have the failure pop up here, and so it seems that it is potentially a combination of longer term failure mode and handling by end users that causes failure.

We are working on the final testing of a 1.1 upgrade, but we are not going to release that before we are sure it eliminates the above issues.

Regarding your case, they probably took it as you are not interested in the replacement. We need some way to confirm that the part is physically not working and it is not due to deliberate damage.

Thanks,

Jon

[Austin Peasley]

I find the claim that it was a long-term failure and/or end user handling that causes the issue dubious at best, as this is an endemic problem (Along with Zen drive filament stripping) seen in the majority of issues on your own Troubleshooting section of the forums. I've purchased several other first-generation products, and oddly enough, every single one of them has never had an unable-to-function error such as we're seeing with the Makibox's filament stripping and hot end failures.

Furthermore, I am interested in a replacement. What I am not interested in is paying as much in shipping as it would cost to get a brand-new hot end from an alternative supplier. I find the unwillingness of your company to replace faulty components incredibly disappointing, especially when you shift a large and unwanted cost onto the consumer to simply replace your own defective components.

This is further put in stark contrast with every other company I have ever dealt with in this customer service capacity, who typically ship the replacement component or product, occasionally asking for pictures or diagnostics of the faulty component, or at worst covering the cost of shipping their faulty component to them before they supply the replacement. I am not able to grasp why your company, and your company alone in all of those I have dealt with or heard of others dealing with, seems to require the customer to shoulder the burden of international shipping so they can get a replacement for your faulty components.

-Austin

[Jonathan Buford]

Austin,

Please provide concrete proof of the points I outlined to the customer...@makible.com email, and we will see what we can do.

Thanks,

Jon

[pcairic]

Jon,

After numerous frustrating exchanges with Matthias, I elected to stop waiting for his answers and bought a replacement driver board at my own expense because it would have cost me exactly as much to return you the defective one and, after the money is spent and probably much waiting, MAYBE get a "free" replacement. I chose certainty.

Requesting to return a defective part is fine and dandy when the shipping costs are reasonable. When you are on the other side of the planet, it's not a viable option, time, carbon and money wise. You know it, still insist on it, and I think you're actually counting on it to deter people from exercising their warranty rights.

I believed you when you said you would deliver a printer, waited and trusted your word, now you're suspicious of me? And I have to pay to have a warranty honoured? Wait a minute...

I'm waiting for the replacement. But let me tell you that if I have another problem with that wonky contraption of yours, it's going to fly a parabolic trajectory right into the innards of the next garbage truck that passes in the street and end its unproductive life with a satisfactory "crunch". Maybe I'll keep the stepper motors to use as paperweights and remind me of my folly.

I was an enthusiastic supporter. I waited quietly. I kind of suspected it, found you excuses, but I seems, and now I'm convinced, that you just have no idea what you are doing...

Philippe

[Jonathan Buford]

Philippe,

You are right, we are not able to offer the level of service you are asking for because we believed in selling the machines at a lower price than anyone else. We have to be somewhat conservative with our support arrangements, otherwise, we will not be able to provide that support to anyone.

We are in the process of introducing upgrades to the current design that will resolve the bulk of the issues people have reported, but that will also come with a bump in price so that we can afford to provide the support that you are demanding.

Thank you for being part of bringing this product to market, and I hope that with the updates coming up, you will be able to find that satisfaction you are looking for.

Thanks,

Jon