Makibox with standard shipping arrived In Cali.

[Chris Rodenius]

My Makibox just arrived here in California, USA. I figure since I am closest to the port where they sailed into, others in the U.S. and/or North America should be getting theirs in a few days. My package says 32 of 38, so there should be at least that many going out.

My original order date was February 2012.

Regards,

Chris

[Paul Pangrazzi]

Thank you for the update Chris. I'm also a Feb 2012 supporter, but from Seattle, WA. Hope one of those in that group finds its way up here.

【ツ】paul

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[Aaron Fang]

Chris, while your Makibox was in transit, did you receive a tracking number? 

[mak...@michaelkirkland.org]

On 2/16/2014 9:56 AM, Aaron Fang wrote:
>
> Chris, while your Makibox was in transit, did you receive a tracking
> number?

I checked my account when he posted, and I've got one. :D (April, 2012
order)

[Chris Rodenius]

No, I never did get a tracking number. I even checked again after it arrived yesterday. It shipped via FedEx.

[Jonathan Buford]

We only receive the tracking info once it arrives at the US warehouse as well. I suspect that we may be receiving them, but not as quickly as the deliveries are made. I'll check to see if we can get them for the rest of that batch.

[Jens Rapp]

By the way, to me it didn't get clear what the difference between packing and transit is.. where is my order when it's packing? (Just ask because I don't believe that your people need more than a week to put a box into cardboard)

Another question. I'm moving in 4 weeks. do I have a chance to get the oder before (well, i don't believe that i'll build it before moving)?

Greetings,
Jens a.k.a. tecdroid

[Sebastian Herp]

I think "Packing" is when the box is ready, but it is waiting for a ship departure or a container to be put in or something ... that can take a while apparently ...

[Jens Rapp]

This would be my guess, too but I want to know it precisely.

On 17.02.2014 19:50, Sebastian Herp wrote:

[Matthias Lewen]

When it is "packing", the items are with at our fulfilment partners
warehouse and are being prepared to go out.
This includes preparing the paperwork, organizing the shipping routes,
actual packaging and then (the biggest timesink) bundling up enough volume
to go out as a batch that is worth shipping.

As far as I am aware, there'll be a EU batch going out this week, and I'm
assuming yours will be one of them.

Am 17.02.2014, 20:34 Uhr, schrieb Jens Rapp <rapp...@googlemail.com>:

> This would be my guess, too but I want to know it precisely.
>
> On 17.02.2014 19:50, Sebastian Herp wrote:
>> I think "Packing" is when the box is ready, but it is waiting for a
>> ship departure or a container to be put in or something ... that can
>> take a while apparently ...
>>
>>
>> Am 17.02.2014 19:27, schrieb Jens Rapp:

<---Schnitt--->
>

[Richard Wackerbarth]

Matthias,

Thanks for the additional information. It’s such a shame that your customers have to “pull teeth” to learn anything about what is really going on with the MakiBox production.

Can you please give us some additional details about these batch shipments?

How many units does it take to make up a shipment? (I’m guessing 30-40 based on the report of a shipment that recently arrived in California.)

Now, if you were actually meeting the production rates that Jon has always claimed, you would have enough for one or two pallets each day. But we all know that you are no where near reaching that rate of production. So just how many units are you producing? Is the 736 “shipped” count a count of units actually shipped, a number lagging behind the number produced? Or is that figure really the number “produced” and sent to the fulfillment warehouse?

And I would also be interested in learning what component is limiting the production rate. If I had to guess, I would suspect that it is QC issues with the hot end. But I may be totally wrong.

I can assure you that additional transparency in these matters would go a long way to help reduce the number of cancellations.

[Jonathan Buford]

Hi Richard,

Did you know that we ship to 60 different countries? So, rather than sending large batches to the EU on every week of production, we send what is needed to where it is needed based on the production queue. Many orders are going directly to people, no batching, for those countries paying more for shipping.

For those orders going via sea freight, it isn't usually a wait for the product, but there is a wait for the process. Typically, the packing of a large batch of product takes around a week, but for certain orders may have something come up, such as a space not being available on a particular ship or plane. We change orders to packing when they physically leave the production factory and we change it to in transit when it leaves the fulfilment center, even if it is ready to go and just waiting to be picked up.

We are being as transparent as we can, which is already significantly more than most companies are. You ask for more information, but you don't realise that with more info comes requests for more info. We would like to focus on getting boxes out instead. We have provided more information in the past and subsequently get more trouble for either missing an honest estimate, or for having to continue to support that information in some way. We are currently producing product as quickly as we can, and will continue to improve the processes as we can.

There is another chunk of orders going out in the next few days. Rinse and repeat.

[Chris Rodenius]

I would like to update that I checked my order again and I did get a tracking number. It came after the fact, but I believe Jon when he says it takes time for them to get the numbers from the distributor. My Makibox happened to arrive at my house a day after it left the distributor (on the weekend) when the Makibox staff would not have been in the office. So they would not have been able to provide a tracking number before it arrived.

Regards,

Chris

[Jonathan Buford]

Oddly enough, we were working over the weekend, but we received the info on Monday from our fulfillment company.

[Richard Wackerbarth]

On Feb 17, 2014, at 7:23 PM, Jonathan Buford <jon.b...@gmail.com> wrote:

Hi Richard,

Did you know that we ship to 60 different countries?

I knew that you ship to many countries. But that doesn’t appear to be the cause of the delays. If it were, we would be seeing a large number of orders in the “packing” status. Instead, the complaints are that our orders are in the “production” status far beyond the date that you quoted for them to be complete.

So, rather than sending large batches to the EU on every week of production, we send what is needed to where it is needed based on the production queue.

What I said was that you would have large batches of units ready to dispatch to the EU every week if you were meeting the production rates that you have (continued to) forecast.

For those orders going via sea freight, it isn't usually a wait for the product, but there is a wait for the process.

No, it IS a wait for the product. Since last August, you have had firm orders for some 1600 units. You managed to ship one unit to Australia back in October.

Typically, the packing of a large batch of product takes around a week,

So, if you had the product, we would have all received our units before Christmas.

Instead, we got a “production notice” indicating that our unit would be produced in January.

That didn’t happen. For many of us, our order is still in “production”. — That’s lack of product.

We are being as transparent as we can,

NO, you are not! You COULD answer our direct questions about the cause of the delays and provide a REALISTIC measure of the recent rate of production.

which is already significantly more than most companies are.

They don’t need to do so. Instead, they ship product within the timeframe that they promised.

get more trouble for either missing an honest estimate, or for having to continue to support that information in some way.

For months, various customers have pointed out that you have NEVER produced multiple hundreds of units in a single week. Yet you persist in providing production estimates which would require you to do so EVERY week. Either you are EXTREMELY unqualified to make estimates, or the estimates that you have provided are dishonest.

We are currently producing product as quickly as we can, and will continue to improve the processes as we can.

I don’t doubt that. However, as a customer, I need a REALISTIC estimate of when I might receive my unit. When I ordered, based on the information that you provided, I was quoted a lead time which, including shipping, would have delivered a unit with which my students could have experimented in the Fall. Now, we realize that they did not have that opportunity. The question is “Will I get a unit in time for the Summer class? Or even next Fall?” We have already “lost” one entire year. Those students will never be able to regain the lost opportunity.

[Jonathan Buford]

So a few hundred in packing and several hundred in transit are not evidence enough?

As said, we are going to hit close to the 1000 mark this week, so we are focused on continuing that trend.

[Mikk Kiilaspää]

Hey,

How much is the general difference in batching time between express
shipping and standard shipping?

With regards,
Mikk Kiilaspää

[Jonathan Buford]

Shipping depends on market as well as type. Generally, for any batching, there is a one to two week time for packing, documentation, and handover. We are still working to make the process more efficient, but we can only do that over time.

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[Richard Wackerbarth]

I just looked in on my order status.

It seems that I have gone from “Production” back to “Paid”.

Does this reflect the way that you treat complaining customers?

I get pushed to the back of the queue?

[Sebastian Herp]

I'll quote you:
"new orders will be sent out within 4-6 weeks. Our output is around 300 units a week currently" - you on January 29th (http://makibox.com/blogpost/items/makibox_a6_production_update_jan_2014)

The counter provided on https://store.makibox.com/shipped showed a number of around 500 at that day and was showing that from January 19th until February 5th when it jumped to around 700. It increased further a few days back to 731 on this day (February 18th).

If this number is related to the number of units produced, or in packing or in transit ... it doesn't correspond to the *stated* "300 units a week" figure from 3 weeks ago. You should have hit 1200 units by now if that was correct. Producing 500 units in 4 weeks ("going to hit close to the 1000 mark this week" - you today) isn't even close to that 300 units a week figure ...

Just saying. You are too much of an optimist, so you should probably let other folks in your company calculate those numbers and estimates to be closer to the actual rate of production ... back then and now ;-)

Am 18.02.2014 10:54, schrieb Jonathan Buford:

So a few hundred in packing and several hundred in transit are not evidence enough?

As said, we are going to hit close to the 1000 mark this week, so we are focused on continuing that trend.

On 18 Feb, 2014 5:40 pm, "Richard Wackerbarth" <r...@dataplex.net> wrote:

...

[Ronald Leung]

You are a very loyal customer, waiting 2 years for the printer.  Makibox is lucky to have customers like you.  Just wondering why production is so slow, shortage of labor or what? 

[Guyren Howe]

I was an early (Feb 2012) backer.

I am in San Diego.

I have not received my makibox, and my order still shows “In Transit” with no tracking number.

Order #1916.

[Marc Lane]

Sigh,

I love this noticeboard but when it becomes in incomprehensible cry-fest it just annoys me. Boxes are shipping, they are on their way, Makible have explained the situations from 0.5kg spools holding up orders to trying to save on taxes by batching to using new external companies to expedite the process. Given there have been ETAs that have missed but there are always unseen issues, but this is a small startup with everyone working their ass off. As long as Makible continue to learn as they move forward and continue to ship boxes you should get yours soon. If you have any other issues with your order talk to the Makible customer support directly, the few times i have contacted them i got a response in 24-48 hours, even after the Chinese New Year. If this google group continues on like it is, it will offer no value to anyone, and I for one dont want that to happen.

Anyway my 2 cents again, agree or disagree its up to you.

[Guyren Howe]

Sorry you’re offended, but it seemed to me that a report of someone also in California who hasn’t received theirs several days after reports of them arriving in California and even Canada adds a data point to the other reports.

It’s not unreasonable to think that reports of non-delivery might also be useful information to others in a similar area who are also awaiting delivery.

Are you saying this whole thread is of no value, or just that reports of receipt are useful but reports of non-receipt are not?

[Jeff Huggins]

Having a tracking number is no help! I’ve had one for a week now and can’t find any tracking info on any service, I even try Hong Kong post no such number…… It would be nice to know who is shipping it!!!!!

[Jonathan Buford]

Richard, 

We are running some reconciling on our payment tables, and some orders were updated with Paid status. This does not have any effect on your production date or point in the queue, as previously explained. We are handling the production and shipping currently based on the original order date in the system. As long as the order is active and paid, it will be scheduled in the same way as if it is marked in production. 

Thanks, 

Jon

[Jonathan Buford]

In this thread, I have only offered numbers for what we are producing this week and the amount shipped, and have directly said no to providing additional information that would put us in the speculative space again. It is up to the reader to play that role at this point, all I know is that we are consistently getting piles of boxes out and working to get more out over time. 

Thanks, 

Jon

--

[Jonathan Buford]

Hi Jeff, 

For the bulk shipments, many times the tracking numbers are generated prior to them being handed over to whatever service they are shipped by. Without looking into the details of your particular case, this is probably what the situation is. 

Thanks, 

Jon

[Peter Petroff]

On 19/02/14 13:26, Guyren Howe wrote:

Sorry you're offended, but it seemed to me that a report of someone also in California who hasn't received theirs several days after reports of them arriving in California and even Canada adds a data point to the other reports. 
It's not unreasonable to think that reports of non-delivery might also be useful information to others in a similar area who are also awaiting delivery.
Are you saying this whole thread is of no value, or just that reports of receipt are useful but reports of non-receipt are not?

Reports of delivery and non-delivery are informational.

Reports of delivery are additionally encouraging and additionally informational of progress status. And hence of more value than reports of non-delivery.

If non-delivery is as common as the reports of non-delivery make it seem to be, then the less-common report (i.e. delivery) is statistically more valuable, useful and informational.

Marc's complaint (which didn't sound like any complaint of "offence") sounded a lot more like something that's come up here earlier - specifically: Makible is a start up which began with nothing more than an idea which became a design on paper which became models and prototypes and a production space they had to find and populate. And the end result is the cheapest 3D machine in the world.

And if anyone really wants to play the crying game, other people have waited a lot longer (and aren't crying so much at all). It would be helpful if the many people who are complaining so loudly could realise the value they're getting and could hold off on the complaints for a while, please, that would be really lovely.

[Billy Sides]

Agree...we'll said. Makibox and Jon are awesome in my book and going above and beyond what I expected to get for $300.00. 

-bsides

[justMaD]

I'm not sure what script ran amok there, but your order is actually on our next batch list and should be going into "packing" rather than back to "paid".

[Folke Schwinning]

By the way, why are most of the orders that are currently in status "Production" not really produced? Are they all just a big lie?
I got a mail from customer support stating that I would need to wait another 6-10 weeks (your original lead time, which should run from the pay date, but not the scheduled production date) until you finally start producing it. They said my new scheduled date is in March.

Also, why did you say that the shipping time takes 1-2 weeks now? It still is 4-7 weeks, as HKpost explained it to me.
Make another blog post and change that, please.

[Guyren Howe]

Mine arrived today.

[Sebastian Herp]

My order (to Germany, supported on Feb 27th 2012) is no "in transit" ...

[Valentin Svahn]

Me too, my order (to France, supported in Feb 24th 2012) is « Packing » since 3 weeks ago...

Valentin Svahn - Designer

http://v.alent.in

____________________________________

[Sebastian Herp]

I ment "is now in transit". I even have a tracking number (in "order details"), but it doesn't track anything yet. Also it states it is shipped with HK Post 4-8 weeks despite the claimed - by Makible - 1-2 weeks it would take with the new shipping process.

[Valentin Svahn]

Oh sorry (I’m wrong on my previous message), my box is now « In Transit » too ;) We progressing, we progressing (I hope…)

Valentin Svahn - Designer

http://v.alent.in

____________________________________

[Tommaso Passerin d'Entrèves]

Mine to France ordered in March 2012 is... Nothing. Just "Paid". What's the point of making batches if two boxes going to the same country and ordered almost at the same time are not in the same one? Lucky you, Valentin...

[Valentin Svahn]

I hope you will yours soon Tom ;) 

Valentin Svahn - Designer

http://v.alent.in

____________________________________

[Jonathan Buford]

We are going back through orders and checking for any stragglers that didn't get sent out yet. If you are from 2012 and are not in transit yet, please contact customer...@makible.com to let us know we missed you. With the migrations, some of the priority dates are not in place.

[Willem Lijmbach]

@jon: just did so. Order august/spetember 2012, status is packing. What will this add to my shipping time? Will this mean I will have to wait for another batch to ship out!?!?

 

[Jonathan Buford]

On Thu, Feb 20, 2014 at 7:34 PM, Willem Lijmbach <wlij...@gmail.com> wrote:

@jon: just did so. Order august/spetember 2012, status is packing. What will this add to my shipping time? Will this mean I will have to wait for another batch to ship out!?!?

I would expect yours might already be in the batch going out tomorrow, otherwise, it would be in the next week's batch. 

[Willem Lijmbach]

It's in transit now.... Is that with the HMS Slowboat-that-takes-a-while or by something decent and 21st century proof?

--

[Guyren Howe]

I wouldn’t hang out for that.

Mine was delivered two days ago, but my account still shows as “In Transit” and I never got a tracking number.

On Feb 18, 2014, at 10:17 , Benjamin Ha <xxh...@gmail.com> wrote:

Do you know where i would be able to find my tracking number? Also located in CA and also a Feb/2012 supporter

[Valentin Svahn]

@Guyren :

Hi, would you say us the shipping time between the time when you look the status « In Transit » and your box is arrived ?

Valentin Svahn - Designer

http://v.alent.in

____________________________________

[Guyren Howe]

Assuming I understand what you’re asking, I didn’t get any kind of notification that my order was In Transit. I just happened to check one day and noticed.

From then until when I got my Makibox was maybe six weeks.

On Feb 21, 2014, at 0:44 , Valentin Svahn <valenti...@gmail.com> wrote:

@Guyren :

Hi, would you say us the shipping time between the time when you look the status « In Transit » and your box is arrived ?

[Cassidy Silbernagel]

I didn't officially get a tracking number, just logged in the the store, clicked on My Account, Clicked on Manage Orders, saw that it was "IN TRANSIT" and then clicked on "Details" and saw that there was one posted there. I checked on Jan 30 and got the number however I still don't have it. If I read the updates correctly for the tracking, it didn't leave HK until yesterday, 20 days later.... So much for 2-9 days shipping. The dates are all messed up as well, as the last few updates have all been assigned Feb 12. 

Jan 30, 2014 12:00 am

Item posted and is being processed.Hong Kong Post HK

Jan 31, 2014 12:00 am

In transit.Hong Kong Post HK

Feb 05, 2014 12:00 am

Processed for departure.Hong Kong Post HK

Feb 12, 2014 12:00 am

The item will leave Hong Kong for its destination on 20-Feb-2014 Hong Kong Post HK

Feb 12, 2014 12:00 am		The item left Hong Kong for its destination on 20-Feb-2014 Hong Kong Post HK

[zr yang]

@jon: have done as you said und mailed to customer...@makible.com. Till now got no answer. Order June 2012, status is packing. What will this add to my shipping time? Thanks

[Jonathan Buford]

@Cassidy - I'll forward this to customer_support so they can at least avoid this situation in the future. Without feedback, we don't really have much reference on the pain points. 

@zr - If it is in packing, then it is in packing and will go out soon. Without looking into the case details, I don't know what your shipping time or anything would be. I can't answer specific questions like that in this forum. 

[Mikk Kiilaspää]

Jonathan, looking at the shipped orders counter gives us some idea, but how much would you estimate that you've picked up production speed?
Have you reached some rhythm in production and have a stable number that you are able to put out now?
Would you name that number or do you prefer to keep it to yourself?
Any specific chokepoints that's keeping the boxes from flowing out?

Thanks in advance :)

[Jonathan Buford]

I think I'd rather just let the numbers speak, and not make any projections. At this point, we are working to continually make things go smoother, but there isn't any one pain point that we are working against within the process workflow. I think you will see the shipments continually pick up. 

[Cassidy Silbernagel]

One more delay for me. The third party fulfilment company sent it by boat rather than air. I was hopeful that I would have gotten it before the 2 year anniversary of my original purchase, but now it will be even longer. 2 years.... sigh.... as least it's on it's way. Now we'll see how many extra pieces it will be in after a boat trip from China to Canada. 

Quoted from Makibox

"Sorry your package sent by surface parcel mistakenly by our fulfillment party.

Originally you paid $xx for speed post, but the surface parcel shipping only costed $xx, so we will refund $xx to you."

[Jonathan Buford]

Cassidy,

I'm sorry for the mix up in the shipping method, we are working to make sure that doesn't happen to future shipments, which is little comfort for you. The sea freight is with palleted cargo, so the merchandise should be in possibly better shape than if by individual air freight boxes. Either way, we generally have had boxes arrive in good shape and our inner packing is pretty careful to protect the goods.

Thanks,

Jon

[Sebastian Herp]

Just as an update, the tracking id doesn't show anything with the provided options in the Makibox Store. When I go directly to the aftership.com site and enter the id it gives me the option to track with "DPD Germany" and this shows something ...  Feb 08, 2014 DPD data centre ... so it probably hasn't been touched by anyone yet, just waiting to be picked up, right? :/

P.S.: Today marks my 2 years anniversay for supporting this project ... a long wait for something that was originally and very unrealistically scheduled to ship just 1 month after successfull funding (https://web.archive.org/web/20120219090346/http://www.makible.com/projects/7-makibox-a6-the-300-desktop-3d-printer) *g*

[Willem Lijmbach]

Same here, nothing touched yet. No statement on how long this bloody boat is supposed to take.

"Lies, bloody lies and makibox."

[Jonathan Buford]

We are trying different routing for each shipment, so the time may vary. We are attempting to find the best one.

[Richard Wackerbarth]

Jon,

Two questions about shipping:

1) It appears that someone is posting major status updates to your database about once a week.

From that posting, we can see a total at https://store.makibox.com/shipped . Just what status does that represent?

Is it “Paperwork ready on your (fulfillment agent’s) shipping dock” or “Taken away by/to the shipper” or some other condition?

2) For the bulk shipments to the US or the EU, about how many printers are there in a typical shipment?

[Jonathan Buford]

It represents when the goods leave our hands. Literally, when we send the pallets of goods ready to be sent out. Depending on the shipping method, there is a varying amount of lead time. For consolidated freight, like to the US or EU, there is usually a few days or a week of preparation before it is in the forwarder's hands, which then starts the journey and then once it is in the landed market, the local courier service kicks in. 

For direct shipments, they basically go out within a few days of handing the goods over.

The consolidated shipments will vary, but usually at least several dozen at a go. And there are two different classes to each market, so it can add up pretty quickly.

[Ben Stouffer]

If I ordered today would it actually ship in 6-10 weeks?

[Jonathan Buford]

Yes.

[Cozmic Ray]

If I ordered in June 2013 would I get my printer in 6-10 weeks????

[valentin svahn]

No.

I think not. 

Valentin Svahn - Designer

http://v.alent.in

____________________________________

Le 3 mars 2014 à 20:43, Cozmic Ray <cozm...@gmail.com> a écrit :

If I ordered in June 2013 would I get my printer in 6-10 weeks????

[Austin Peasley]

So I got a shipping number approximately 2-3 weeks ago, through DHL (Supposedly). However, now when I go into the little tracker app thing on my order, it indicates my shipping number is "Expired". Plus, when I enter the number into DHL's tracker, it indicates there is no package for that shipping number. Plus, I'm on the west coast (Standard shipping) and there's still nothing on my doorstep. What gives?

On Mon, Mar 3, 2014 at 11:43 AM, Cozmic Ray <cozm...@gmail.com> wrote:

If I ordered in June 2013 would I get my printer in 6-10 weeks????

[Michael Kirkland]

On 03/03/14 11:47, Austin Peasley wrote:
> So I got a shipping number approximately 2-3 weeks ago, through DHL
> (Supposedly). However, now when I go into the little tracker app thing
> on my order, it indicates my shipping number is "Expired". Plus, when I
> enter the number into DHL's tracker, it indicates there is no package
> for that shipping number. Plus, I'm on the west coast (Standard
> shipping) and there's still nothing on my doorstep. What gives?

It's not the tracking number that's expired, it's aftership.com's short
url. If you copy the tracking number onto their site, you'll get a
result, but I wouldn't expect DHL to report anything at all. They rarely do.

[Michael Kirkland]

On 03/03/14 12:07, Jeff Huggins wrote:
> DHL has no record of my number

DHL has (at least) two separate mutually incompatible tracking systems,
and even when you can figure out which one they'd like you to use, as
often as not they've simply not bothered to enter anything.

When Amazon uses them, they have about a 50% success rate of getting the
package to my door, and never before asking Amazon to open an investigation.

Don't bother trying to contact them yourself, they won't even confirm
that they've received your inquiry, let alone respond.

[Jonathan Buford]

Depending on the service, shipments to the US are consolidated and so the tracking number would only track once it has cleared US customs and broken up into local deliveries. We are working on the tracking info to make sure it is correct.

[Sebastian Herp]

Another update, 2 weeks later ... nothing has moved on the tracking front. I guess the ship is still on its way or something ... meanwhile Makibox celebrates over 1000 shipped units (http://makibox.com/blogpost/items/makibox_a6_update_over_1000_shipped) ... wohoo, congratulations!

[Jason Church]

NO! It won't... 

[Jonathan Buford]

Jason, what are you basing that on? We have around 4 weeks of backlog left in the production queue, so, yes, it will.

Cheers!

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[Willem Lijmbach]

Wow. The DPD tracking number isn't even active anymore. What kind of boat did you put it on Jon?

 

 

[Simon Hartmann Have]

Hmm - mine is, as well, not active anymore - must be the 60 days expiry date.

How can you track your parcel then?

[mak...@michaelkirkland.org]

On 4/8/2014 11:43 PM, Simon Hartmann Have wrote:
> Hmm - mine is, as well, not active anymore - must be the 60 days expiry
> date.

I never did get a domestic tracking number automatically; a mystery
package arrived at my receiver and I emailed customer service to find
out if it might be my MakiBox (it was ;).

[Jeff Mawhirter]

My tracking attempts never gave me any info (US standard shipping to Colorado). As I look at my Makibox store account, I see it's still listed in transit even though I have already received mine. It arrived sometime last week while I was out of town. I was an early (although not of the original 300) supporter, spring 2012. I pasted my tracking number into dhl.com and usps.com and both show no result (even today, after it was delivered, there are no results). So in my experience, there's no tracking available. It just shows up one day. In my case that day was 4.5 months after my order went to production and around 2.5 months after it went to In Transit.

I'm really happy with the packaging, assembly instructions, etc. With the 5DPrint/Chrome status, it was ambiguous how to proceed from assembled box to first test print. I used Repetier as my driver software and I loaded a prepared test cube from the Slic3r config files listed on the Support / Software page. I had some feeding issues initially and flashed the updated ROM using instructions from that same page, which fixed it. Along the way of troubleshooting I followed all the youtube calibration steps. Now I have a nice cube and I'm moving on to my own creations.

Jeff

[Simon Hartmann Have]

My tracking number suddenly started working again - its in the UK now.

[Samer al Duleimi]

I still haven't received my order. (ID 782)

Ordered and payed on August 30, 2013

On Sunday, February 16, 2014 1:37:27 AM UTC+1, quiglag wrote:

My Makibox just arrived here in California, USA. I figure since I am closest to the port where they sailed into, others in the U.S. and/or North America should be getting theirs in a few days. My package says 32 of 38, so there should be at least that many going out.

My original order date was February 2012.

Regards,

Chris