Fwd: [Makibox] Re: Did the Makibox company go bankrupt?

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Kevin Reifenschneider

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May 31, 2014, 11:50:10 AM5/31/14
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That's great but support is talking more drive motors maybe being overheated by board kind of issues for my problem now. I am still trying various methods  prints every few days on my own as well while waiting. But it still doesn't change the horrible support though very helpful when you can actually get there attention. They tell me to try something, I do and send photos of results, then I wait, and wait, and wait. I was a big defender of the team during production but this kind of support after going live is far from acceptable.  And on the matter of charging for upgrades to replace clearly inferior systems...how do you think car owners would react if told they had to pay for say a recall ignition switch, etc. just something I want all to think about before anyone gives anything more to this company that still has a lot to learn.

Kevin 

On May 31, 2014, at 9:37 AM, "Ohman, Randall" <roh...@neisd.net> wrote:

Kevin,

I have mine, too, and it would be nice if Makibox delivered me from 3d printing impotence but I recommend an active role in getting your machine in working order.

The various forums, both Makibox and otherwise, are rife with experimenters that I believe will surmount the filament feed issues.

Personally, I am trying to decide where to camp out the most. There are the Makibox threads, google group, and now a wiki.

I think the Zen drive, though not perfect, is probably good enough. I think it is the poor thermal isolation in the hot end that is causing feed problems. But I don’t know for certain. And the threads are changing so fast one needs to hustle to keep up.

I imagine Mr. Buford will come up with something pretty nice. In the meantime, I intend to get my machine  printing.

Best wishes.

 

Randy Ohman

 

From: mak...@googlegroups.com [mailto:mak...@googlegroups.com] On Behalf Of Kevin Reifenschneider
Sent: Saturday, May 31, 2014 12:16 AM
To: era...@l8ter.com
Cc: liese...@gmail.com; mak...@googlegroups.com
Subject: Re: [Makibox] Re: Did the Makibox company go bankrupt?

 

That's sad as again I'm at a week or more waiting for the next thing they would like me to try.

KR


On May 30, 2014, at 10:44 PM, Marc Lane <era...@l8ter.com> wrote:

I see these email threads so the time, I have received my printer and the few times I have emailed support I get a response in 48hrs. I do believe that emailing multiple times can reset your position in the support queue, and push your request back. So maybe give it a week.

-M

On 31 May 2014 04:29, "Lizi" <liese...@gmail.com> wrote:

@nils: it's not hard to send a mailing to all undelivered customers and give some feedback. it would keep the rampant rumoring at bay.
i bet there are many people canceling simply because this lack of feedback.

if i'm sure i would have my printer, i'm willing to wait.
but because of lack of information, i'm doubting i will actually get it.
and then i prefer to have my money back while i still can. because once they go bankrupt, nobody will get their money back.







On Friday, May 30, 2014 6:52:32 PM UTC+2, Lizi wrote:

Hey,


So, I ordered somewhere i September last year.

I was promised that my box would be produced in January.
January came and went.  No news from Makibox. Silence all over.

On the blog and forum Makibox kept repeating they were on schedule.
But if they were on schedule, why didn't i receive news of my box? Why wasn't it produced?

So, after a long and patient wait, i send a panicky mail to support. Had they forgotten about me? Was my money gone.
No reply..

After more waiting, i send a reminder.
No reply..

I then started browsing the forum and people were talking about fraud and bankruptcy. Urging to contact paypall for a refund.
Other people are talking about supply issues with the hot-ends.

I'm in panick mode now.  Which is it?  Is my money gone? Should i request a refund?

Should Makibox pull through, i would rather wait and get a makibox.

But today i went back to the forum and the thread about paypall seems to be gone.
Which gives me the feeling that they are indeed in trouble and I wont get a box. Or my money.


I don't know what to do.
Does anybody know what is going on ?













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Ohman, Randall

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May 31, 2014, 12:16:13 PM5/31/14
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Well put, I agree. I have reconciled myself to citing the serenity prayer, one of the reasons I take the tact I do.

 

Regarding motor heat, be sure to address all alignment and frictions as they can vary tremendously, usually to the detriment of the machine. When there is an increase in binding and friction the motor current can go up dramatically, making it tough on the motors and the board. That would be, primarily, the X and Y drive blocks.

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