This message only applies to M2s with a single 24v power supply.
Please follow these
very important steps to inspect your M2 Power
Supply. We are aware of one instance where an M2 power supply was not grounded
properly. As a precaution we are asking M2 owners to inspect their
power supply. Photos attached.
1) If connected,
unplug the power supply from the wall socket. You are only opening the black plastic case around the power supply. Do
not open the actual (metal and silver) power supply.
2)
Remove the eight plastic screws (four on each side) from the plastic power supply case using a Philips head screw driver. You do not
need to remove the screws from the bottom of the power supply. Put the
screws in a safe location.
3) Loosen the side panels so the top panel can be removed.
4) Tilt the back panel away from the back of the power supply and take a photo like the photo labled Example Photo.
5) Email your photo to
sup...@makergear.com with Power Supply Inspection in the subject line.
6) If the power supply is OK, we will let you know that it is OK to
reassemble the case and use your M2. If there is a problem, we
will provide instructions for fixing the problem or for exchanging your
power supply.
This message is also being sent separately to all registered M2 owners.