Lord, please don't tell people to do this. The 1.81mm diameter of the upper thermal barrier tube is deliberately designed to be a tight fit so you get good thermal contact between the barrier tube and filament. That in turn reduces heat-creep softening of PLA in the upper thermal barrier, which is the #1 cause of all extruder jams with PLA. The stepped internal thermal barrier tube (1.81-2.00) is empirically much more reliable with PLA than 2.00mm barrier tubes sold by other manufacturers. Reaming out a good thermal barrier tube to let you use crappy filament is a bad idea. Just spend $5/spool more and get good filament.
Or if you really want a 2mm tube diameter to run crap filament, switch to a PTFE-lined thermal barrier (eg FlashForge) which is demonstrably more reliable with off-size filament. Failing that, you can buy 2mm thermal barrier tubes from QU-BD, Robotdigg, and many other retailers. But they aren't as reliable.
Back to the question at hand -- if you're getting filament softening above the hot block, your cooling bar is probably not getting sufficient heat shedding through the heat sink. You're not getting jams DURING prints because fresh filament feed is keeping cool, solid filament in the upper section of the tube. But this is very unreliable and prints with lots of retractions will likely jam. Stuff to try:
- Check the interface between the cooling bar and heat sink is making good contact -- you can add a little bit of thermal grease if you have it.
- Verify your extruder fan is blowing onto the heat sink (no sticker visible on the fan).
- Print out a filament lubricator from Thingiverse and put a thin film of canola oil on your filament as it feeds. This improves heat transfer from the filament to the thermal barrier and lubricates any minor jams that do form.