1. Is the drive gear clean?
2. Is the filament kinking or sticky?
3. Remove the nozzle and see if it extrudes ok.
4. I'm willing to bet if the above is fine then you need a new nozzle. The hole can become bent and extrude just fine but with back pressure it can cause your gear to skip.
I have tried everything I can find in the forums, followed suggestions of MakerBot but still get air prints. I havea spring operated upgrade purchased from another user but that is not the problem. Filament feeds fine for up to 10 minutes and then air print.The filament shows tooth marks until a cavity is dug into the filament and then air print begins.I have dissected the thing so many times I am afraid the screws will fall out. Still no luck.First few minutes of operation - fine. After that: Frustration. MakerBot has suggested a few things that don't work. Machine is two hours oldand I have spent many hours working, experimenting, and becoming frustrated.Any help out there.Joe
The Stretchlet bracelet on the SD card is an excellent diagnostic. Suggest printing this first and reporting back. Should be perfect, with no horizontal interruptions. If these do occur, likely you have a thermocouple and/or hot end issue. If it is perfect, other issues are likely. I offer some troubleshooting steps in my Zero to Hero guide that may help narrow things down: http://www.thingiverse.com/thing:71575
One easy thing to overlook for a new owner, is your front fan blowing in?
Hang in there! The Rep2 can and will print well once properly set up.
~Dave