MakerBot Gen 5 - Error 57< Could anyone help????

[Freeman]

Hello Everyone, we just bought Gen 5 and only used 50+ hours for the modeling but now we facing Error 57, do anyone know how to fix it or what should we do???? Thank you so so much for your help!!!!! 

[Jetguy]

Please contact MakerBot support.

Sorry, I'm not trying to be funny or rude. The issue is that in order to fix this, the machine told you there was a hardware problem. There is no magical fix I or anyone else is going to tell you about the 5th gen system.

It's closed source, MakerBot honestly doesn't event want us a community messing with the machine- they want you to call them and all support through them.

The days of tips and tricks is over.

On Thursday, July 24, 2014 4:09:39 AM UTC-4, Freeman wrote:

[DaveHawk]

I got this sag error message this morning.  Powered the machine off and stated again.  Seems to be working fine.

I was using a custom profile where I adjusted the temperature, and I think that may have triggered the error.

Please let us know what Makerbot says.

[mfitz73]

Makerbot has gone all apple computer on us then?  I guess its only a matter of time before they charge us for tech support phone calls.

I have to say I am very happy that I have the replicator2.  seems like this is one of the best machines they put out.

[Kevin Mangold]

Oh, I've seen this error plenty :-(. We ended up having to get a replacement extruder. What's interesting, is it would typically stop printing at ABOUT the same spot while making a raft. Without the raft, it still wouldn't finish a print, but would more often than not, print a lot longer/more filament before I encountered the error.

[Deans]

Ummm... You may want to give this a read...

These updates were released for MakerCare and Support back in June.